Customer Experience Representative

Job Title: Customer Experience Representative

Company Overview:

Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance.

Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, teamwork, and employee well-being.

Position Overview:

Join Bijliride as a Customer Experience Representative, where you will combine sales expertise with exceptional customer service to drive customer satisfaction and revenue growth. This role involves onboarding new customers, promoting Bijliride's offerings, and resolving queries, both online and in person, to ensure a seamless customer experience.

Roles and Responsibilities:

1.Customer Relationship Management

•Build and nurture strong customer relationships by understanding their needs and preferences.

•Respond promptly to customer inquiries, providing detailed information about Bijliride's offerings.

•Assist customers in person at the designated location by addressing their concerns and providing solutions on the spot.

•Promote value-added services like battery delivery and swapping to enhance the customer experience.

2.Sales and Lead Generation:

•Actively engage in lead generation through inbound and outbound calls to meet individual and team sales targets.

•Identify cross-selling and upselling opportunities to maximize revenue.

•Convert prospective leads into loyal customers by presenting tailored solutions.

3.Customer Support:

•Address customer concerns and resolve issues promptly and empathetically.

•Manage complaints with professionalism, ensuring customer satisfaction and retention.

•Provide accurate information using the CRM system and established SOPs.

4.In-Person Customer Engagement:

•Handle walk-in customers effectively by listening to their queries and offering immediate assistance.

•Guide customers through the process of renting and maintaining electric two-wheelers.

•Ensure that in-person interactions leave a positive impression, fostering trust and loyalty.

5.Reporting and Analysis:

•Maintain detailed records of customer interactions, sales activities, and feedback in the CRM system.

•Analyze customer feedback to provide actionable insights that improve sales strategies and customer service.

Skills and Qualifications

•Education: B.Com, BBA, or B.Tech graduates preferred.

•Experience: 1-2 years of experience in sales or customer support, with expertise in voice, non-voice, and in-person interactions.

•Skills:

o Strong sales acumen combined with excellent customer service skills.

o Proficiency in phone handling techniques and active listening.

o Familiarity with CRM tools and a results-oriented mindset.

o Exceptional communication skills with a customer-centric approach.

o Ability to handle customers in person with professionalism and empathy.

•Languages: Fluency in Hindi, English, and Telugu.

Why Join Bijliride?

•Competitive salary with performance-based incentives.

•Opportunity to work in a fast-paced, innovative startup environment.

•Access to a company-provided vehicle for personal use and daily commute.

•Be a part of a mission-driven company contributing to a greener future.

Additional Details

•Location: Hyderabad (Madhapur).

•Shift Flexibility: Ability to work varying shifts, including weekends.

Job Type: फ़ुल-टाइम

Pay: Up to ₹300,000.00 per year

Work Location: In person