System Engineer

7 days ago

CBD Belapur Navi Mumbai Maharashtra, India Trigun Infotech Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

**Key Responsibilities**

Team Leadership and Management:-

· Lead and mentor the IT support team, providing guidance and training to ensure high performance and professional growth.

· Manage daily operations of the IT support department, including scheduling, ticket allocation, and performance monitoring.

· Develop and implement best practices and standardized procedures for IT support, problem resolution, and system maintenance.

· Conduct performance reviews and provide constructive feedback to team members.

Technical Support and System Management;-

· Oversee all IT-related queries and support tickets, ensuring timely and effective resolution. This includes hardware, software, network, and security issues.

· Manage and maintain internal servers, network infrastructure, and workstations, ensuring optimal performance and availability.

· Develop and execute a comprehensive backup and recovery strategy for all critical data and systems.

· Administer user accounts and permissions across various systems and platforms.

Software and Database Deployment:-

· Responsible for the deployment of software pages and applications to various environments, including UAT (User Acceptance Testing) and production.

· Lead the deployment of databases to UAT and production servers, ensuring data integrity and successful migration.

· Coordinate with development teams to schedule and perform deployments, ensuring minimal disruption to services.

· Manage deployments on external servers, including client servers and servers located on ships, often requiring remote access tools like AnyDesk or file transfer protocols like FTP.

Server Preparation and Maintenance:-

· Prepare and configure servers for new application installations, ensuring they meet all technical specifications and prerequisites.

· Conduct regular server maintenance, including patching, updates, and performance tuning.

· Troubleshoot and resolve server-side issues, including performance bottlenecks, security vulnerabilities, and system failures.

· Ensure compliance with all security policies and protocols for both internal and external servers.

Client and Stakeholder Communication:-

· Act as the primary point of contact for client-side technical queries and issues related to software deployment and server management.

· Provide clear and concise communication to clients and internal stakeholders regarding the status of deployments, technical issues, and resolution plans.

· Document all support activities, deployment procedures, and technical configurations to build a comprehensive knowledge base for the team and clients.

Job Type: Full-time

Experience:

  • total work: 2 years (Preferred)

Work Location: In person

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