Collection Manager

4 days ago

Nayapalli Bhubaneswar Orissa, India Swastik Vinayak Business Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Key Responsibilities:

  • Debt Recovery Management:

Monitor overdue accounts and ensure timely collection of receivables through direct communication, legal processes, or third-party agencies.

  • Team Supervision:

Lead and supervise the collections team, assign targets, monitor performance, and provide training to improve efficiency and compliance.

  • Strategy Development:

Design and implement collection strategies and policies tailored to various delinquency buckets (early, mid, late stage).

  • Customer Communication:

Handle escalated cases and negotiate repayment plans with customers while maintaining professionalism and compliance with company standards.

  • Reporting and Analytics:

Track KPIs such as recovery rate, days sales outstanding (DSO), aging analysis, and prepare regular performance reports for senior management

Required Skills & Qualifications:

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field. Master's or MBA is a plus.
  • 5+ years of experience in collections or credit management, with at least 2 years in a leadership role.
  • Strong analytical and negotiation skills.
  • Knowledge of collection software and CRM tools.
  • Familiarity with relevant laws and regulations governing debt collection.
  • Excellent communication and interpersonal skills.
  • Ability to manage stress and difficult conversations professionally.
  • Leadership and team management experience.

Preferred Experience:

  • Background in banking, NBFCs, telecom, utilities, or any organization with large-scale credit operations.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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