Collection Manager
6 days ago
Key Responsibilities:
- Debt Recovery Management:
Monitor overdue accounts and ensure timely collection of receivables through direct communication, legal processes, or third-party agencies.
- Team Supervision:
Lead and supervise the collections team, assign targets, monitor performance, and provide training to improve efficiency and compliance.
- Strategy Development:
Design and implement collection strategies and policies tailored to various delinquency buckets (early, mid, late stage).
- Customer Communication:
Handle escalated cases and negotiate repayment plans with customers while maintaining professionalism and compliance with company standards.
- Reporting and Analytics:
Track KPIs such as recovery rate, days sales outstanding (DSO), aging analysis, and prepare regular performance reports for senior management
Required Skills & Qualifications:
- Bachelor's degree in Finance, Accounting, Business Administration, or related field. Master's or MBA is a plus.
- 5+ years of experience in collections or credit management, with at least 2 years in a leadership role.
- Strong analytical and negotiation skills.
- Knowledge of collection software and CRM tools.
- Familiarity with relevant laws and regulations governing debt collection.
- Excellent communication and interpersonal skills.
- Ability to manage stress and difficult conversations professionally.
- Leadership and team management experience.
Preferred Experience:
- Background in banking, NBFCs, telecom, utilities, or any organization with large-scale credit operations.
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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