GM- Operations

About BLive

BLive is a leading electric mobility solutions platform enabling sustainable last-mile delivery at scale. We manage end-to-end EV operations including electric vehicle fleets, trained driver partners, charging solutions, and technology-led fleet management. With operations across
Bangalore, Pune, Chennai, Kolkata, and Goa
, BLive is at the forefront of India's EV-first logistics transition.

Role Overview

We are looking for a seasoned
General Manager – Operations
to lead and scale BLive's multi-city electric vehicle fleet operations. This role is critical to ensuring
operational excellence, asset productivity, cost control, and service reliability
across all locations. The GM Operations will own
end-to-end fleet performance
, build scalable processes, and manage regional Operations Managers and city teams, while working closely with the CEO on strategic growth initiatives.

Key ResponsibilitiesFleet Operations & Performance

·       Own
end-to-end EV fleet operations
across Bangalore, Pune, Chennai, Kolkata (and upcoming cities).

·       Drive
fleet uptime, utilisation, battery health, maintenance efficiency, and lifecycle cost management
.

·       Ensure operational readiness of vehicles, charging infrastructure, and driver allocation.

·       Set up preventive and predictive maintenance programs for EV fleets.

Process Excellence & Scale

·       Design and institutionalise
SOPs, playbooks, and process frameworks
for operations at scale.

·       Implement standardised operating models across cities while allowing for local optimisation.

·       Continuously improve processes to enhance efficiency, safety, and cost outcomes.

Team Leadership

·       Lead and mentor a
multi-city team
comprising Operations Managers, city heads, supervisors, and executives.

·       Build strong second-line leadership and ensure clear performance ownership at city and regional levels.

·       Drive a culture of accountability, data-driven decision making, and execution excellence.

Metrics, Reporting & Governance

·       Define and track
Key Success Metrics
including:

o  Fleet uptime & utilisation

o  Rider hiring and retention

o  Maintenance and fleet uptime

o  Safety, compliance & asset loss

o  SLA adherence & customer satisfaction

·       Review dashboards and reports; present insights and action plans to the CEO and leadership team.

Stakeholder & Cross-Functional Collaboration

·       Work closely with Sales, Vendor Management, Product, Technology, Finance, and HR teams.

·       Coordinate with EV OEMs, charging partners, service vendors, and city authorities.

·       Support enterprise and franchise operations with operational inputs and scalability models.

Compliance & Risk Management

·       Ensure statutory, safety, and regulatory compliance across all fleet operations.

·       Manage operational risks, asset security, loss prevention, and incident management.

Requirements

·       
10+ years of experience
in operations leadership roles.

·       Proven experience in
Electric Vehicle fleet management, mobility operations, or logistics fleet operations
.

·       Experience handling
multi-city teams
and operations.

·       Strong understanding of
EVs, batteries, charging infrastructure, fleet maintenance, and asset management
.

·       Track record of building processes and scaling operations in fast-growing environments.

Preferred Background

·       EV mobility platforms, last-mile delivery companies, logistics fleets, shared mobility, or transportation tech companies.

Experience working in high-growth startups or EV-first businesses is a strong plus.