HR Operations Manager

ABOUT FLUTTER ENTERTAINMENT

Flutter Entertainment is the world's largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet.

Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). We're proud to be recognized by TIME as one of the World's Best Companies 2025 — a reflection of the passion and commitment of our colleagues across the globe.

Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.

FLUTTER ENTERTAINMENT INDIA

Our office in the heart of Hi-Tech City, Hyderabad, serves as Flutter Entertainment's Global Capability Center (GCC). Now home to 1,000+ talented colleagues, we are shaping the future of entertainment across critical areas such as Customer Support Operations, Data & Technology, Business Operations (Finance, HR, Procurement), and HR Tech & Analytics.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination.

We have ambitious growth plans and goals for the future and the global and local scale to achieve them.

OVERVIEW OF THE ROLE

The HR Operations Manager is responsible for planning, managing, and delivering high-quality HR operational services from the Hyderabad Shared Services Centre. This role ensures smooth execution of HR transactions, first-line employee and manager support, HRIS management, and contingent workforce processes. Acting as a bridge between employees, managers, and leadership, contributes to continuous improvement, compliance, and service excellence.

This role will manage individual contributors, resolve operational challenges, and present insights, reports, and recommendations to senior leadership.

KEY RESPONSIBILITIES

Projects & Change

• Lead and support HR projects (business change programs, system enhancements, process redesign, contingent worker solutions).
• Collaborate with cross-functional teams (People Tech, Procurement, Finance, Business HR) to deliver global initiatives.

Stakeholder Management & Presentations

• Build strong relationships with managers and business stakeholders across functions.
• Prepare and deliver clear presentations, reports, and updates for senior leadership, ensuring data-driven insights.
• Deputize for Core Services leadership in meetings when required.

Service Delivery & Operational Excellence

• Oversee day-to-day delivery of HR operations, including transactions, case management, and HRIS data integrity.
• Act as point of escalation for complex HR queries, ensuring issues are resolved with accuracy and timeliness.
• Monitor and report on HR metrics and KPIs; ensure SLA/OLA compliance and continuous service improvements.
• Drive process standardization, automation, and efficiency initiatives across the function.
• Ensure all HR operations comply with employment legislation, company policies, and data protection standards.
• Mitigate risks by embedding controls and ensuring audit readiness.

Leadership & People Management

• Contribute to the definition of standards, procedures, and best practices for the team.

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

Essential

• 8–10 years' experience in HR Operations, People Services, or HR management in a complex/matrix multi- geography organization.
• Strong knowledge of the life cycle of an employee (hire to retire) HR policies, processes, and employment law.
• Proven experience managing HRIS systems and driving HR process improvements.
• Demonstrated ability to lead a small team, manage performance, and resolve escalations.
• Strong presentation and communication skills with experience preparing reports for senior stakeholders.
• Analytical problem-solver with strong attention to detail.

Desirable

• Exposure to contingent workforce management programs.
• HR professional qualification (CIPD or equivalent).
• Experience leveraging automation/technology for HR service delivery.

BENEFITS WE OFFER

• Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
• Career growth through Internal Mobility Programs.
• Comprehensive Health Insurance for you and dependents.
• Well-Being Fund and 24/7 Assistance Program for holistic wellness.
• Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
• Free Meals, Cab Allowance, and a Home Office Setup Allowance.
• Employer PF Contribution, gratuity, Personal Accident & Life Insurance.
• Sharesave Plan to purchase discounted company shares.
• Volunteering Leave and Team Events to build connections.
• Recognition through the Kudos Platform and Referral Rewards.

WHY CHOOSE US

Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and x for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India