Collection cum Client Service Executive

2 days ago

Mumbai, Maharashtra, India INDIALAW LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Collection cum Client Service Executive

Location:
Mumbai, India

Company:
Indialaw LLP

Department:
Client Service

Employment Type:
Full-time

Job Summary:

Indialaw LLP is seeking a proactive and detail-oriented
Collection cum Client Service Executive
to manage client communications, ensure timely collections, and maintain strong client relationships. The ideal candidate will have hands-on experience with
MS Excel
,
CRM/CSM tools
, and a strong understanding of legal or professional services environments.

Key Responsibilities:

Collections:

  • Contact clients to follow up on overdue invoices and ensure timely payments.
  • Maintain accurate and up-to-date records of all collection activities.
  • Collaborate with the finance team to meet monthly and quarterly collection targets.
  • Prepare and present regular reports on collection status and outstanding accounts.

Client Servicing:

  • Serve as the primary point of contact for client queries and service requests.
  • Understand client needs and coordinate with internal teams to ensure timely resolution.
  • Maintain detailed records of client interactions, feedback, and service history.
  • Assist in onboarding new clients and managing client portfolios.
  • Ensure high levels of client satisfaction and retention.

Required Skills & Qualifications:

  • Bachelors degree
  • 2+ years of experience in collections and/or client servicing roles.
  • Proficiency in
    MS Excel
    (pivot tables, VLOOKUP).
  • Strong communication and negotiation skills.
  • Ability to handle difficult conversations with professionalism.
  • Attention to detail and excellent organizational skills.

Preferred Attributes:

  • Experience in a legal services or professional services firm.
  • Familiarity with billing and invoicing systems.
  • Ability to work independently and as part of a team.
  • Analytical mindset with a problem-solving approach.

Interested candidates can email their resume

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