Operations Agent Contractual Role
2 weeks ago
People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.
Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 75+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.
We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you're driven to redefine what global banking can be, we'd love to build the future with you.
About the RoleWe're hiring Operations Agents to strengthen Aspora's day-to-day operations and ensure seamless customer experiences. You'll be the bridge between customers, internal teams, and external partners; resolving escalations, maintaining SLAs, and keeping transactions running smoothly.
This role demands high attention to detail, ownership, and the ability to solve problems fast. It's ideal for someone who thrives in a high-growth fintech environment and wants to build deep operational expertise in payments and financial systems.
Location: Bangalore, India
Other Details: 1 Year Contractual Role || Rotational Shift || 6 Day Work Week
What You'll OwnManage and resolve L2 customer tickets, ensuring timely closure within SLAs.
Collaborate with product, tech, and compliance teams to diagnose and fix issues.
Monitor success rates and operational metrics, escalating anomalies proactively.
Log, track, and document incidents to identify process gaps and drive improvements.
Maintain a clear feedback loop between customer experience and internal teams.
1–3 years of experience in fintech, banking, or tech-enabled operations.
Strong analytical, communication, and stakeholder management skills.
Familiarity with ticketing or incident systems (e.g., Intercom, Freshdesk, Jira).
Understanding of financial operations, payment flows, or reconciliation processes.
High sense of ownership, composure under pressure, and ability to multitask effectively.
Hands-on and detail-oriented with a bias for action.
A clear communicator who thrives in cross-functional environments.
Comfortable in a fast-moving, high-growth setup where priorities evolve quickly.
Curious, adaptable, and passionate about solving customer and system issues.
Join a high-growth fintech building global banking products from India.
Gain hands-on exposure to payments, banking integrations, and fintech operations.
Work in an execution-driven, collaborative environment where your work has visible impact.
Build skills across customer operations, product troubleshooting, and partner management.
Competitive compensation
Exploratory Call (15 mins) – Quick discussion with the recruiter to understand your background, experience, and interest in Aspora.
Core Competency Interview (30 mins) – Deep dive with the Operations Lead to assess problem-solving, ownership, and communication skills.
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