Senior Manager-Agentic Operations – Agentic AI

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager-Agentic Operations – Agentic AI

In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.

Genpact is seeking a proactive Senior Manager of Agentic Operations to support our transition from digital operations to agentic operations. This role will focus on assisting in the development and implementation of the operating model, talent framework, and governance mechanisms required to integrate agentic AI into core operations.

Key Responsibilities

Enterprise AO Strategy & Design

• Assist in shaping the operating model and governance needed for agentic operations.
• Support the execution of the agentic operations roadmap to transition employees from digital operations to agentic operations.
• Collaborate with teams to contribute to segment revenue growth and operational efficiency.
• Help translate operational outcomes into value propositions for clients and build dashboards to track efficiency and value delivered.

Delivery Readiness & Client Success

• Support readiness initiatives to re-architect skills, responsibilities, and workflows.
• Assist in driving delivery efficiency and business outcomes in designated accounts.
• Work with teams to integrate agentic solutions into delivery frameworks.
• Help ensure seamless delivery in hybrid models (human + AI workforce) with consistent client experience.

Change Leadership

• Support change management efforts to drive mindset, process, and culture shifts across Genpact and client ecosystems.
• Collaborate with teams to integrate agentic operations into scaled delivery hubs.

Customer Experience & Value

• Assist in overseeing customer experience initiatives and ensure adoption frameworks drive measurable value for clients.
• Track and report outcomes related to delivery excellence, efficiency, effectiveness, and client satisfaction.

Responsible & Sustainable AO

• Partner with teams to embed compliance, ethics, and observability into operations.

Talent & Capability Build

• Support the development of talent strategies with new role archetypes such as AI trainer, workflow designer, evaluation specialist.

Risk & Compliance

• Assist in identifying and managing risks such as compliance gaps and client adoption challenges.

Qualifications we seek in you

The ideal candidate will have experience in supporting operational transformations within a global organization. Strong strategic thinking, communication skills, and a willingness to drive innovation are essential.

Join us at Genpact as we redefine the future of operations through cutting-edge technology and innovative strategies. Apply now to be part of this exciting journey

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelMaster's / Equivalent

Job PostingSep 23, 2025, 5:17:10 PM

Unposting DateOngoing

Master Skills ListDigital

Job CategoryFull Time