Team Leader

2 weeks ago

Johar Chowk Mumbai, India Teleperformance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Roles and Responsibilities

·

Be

responsible for the team's overall performance.


• Ensure timely and effective

completion of assigned tasks.


• Resolve queries in exceptional

situations and escalate them, when required (by following proper channels).


• Compile and publish reports on teams'

performance reports on set frequencies (Daily/Weekly/Monthly etc.).


• Coordinate periodic and regular

meetings with other Team Leaders, Trainers and Managers to discuss process

impediments, needed resources or issues/delays in completing the task.


• Provide the team with a vision of

the process objectives.


• Motivate and inspire team members

not only to achieve but exceed customers expectation by leading them by

examples.


• Be sensitive to the needs of the

team members and create an environment oriented to trust, open communication,

creative thinking, and cohesive team effort.


• Facilitate problem solving and

collaboration.


• Conduct quality analysis on the

listings processed by moderators, ensure teams quality is up to the set

benchmark.


• Keep the Managers/Leaders informed

of task accomplishment, issues and status.


• Focus on accelerating teams'

performance.


• Understanding towards

business/organization objectives.


• Willingness to add value to

company's Culture, Mission and Vision

Desired Candidate Profile

Proven work experience as a team

leader or supervisor


• In-depth knowledge of performance

metrics


• Organizational and time-management

skills


• Decision-making skills


• Degree in Management or training

in team leading is a plus

·

Good

PC skills, especially MS Excel


• Excellent communication and

leadership skills

Preferred Skills:

· Strong communication skills in English

. Team Lead on papers

. International Banking with AML / KYC

Critical Competencies:

· Customer Service

· Good analytical skills

· Must be very good with data representation

· Must be very good with MS Excel

· Time Management

· Ability to multi-task

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