Customer Service Executive – E-commerce

2 weeks ago

Mandi Delhi Delhi, India Resonate Designs Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: Customer Service Executive – E-commerce

Location: Delhi Location

Experience Required: 1 year+

Employment Type: Full-time

Working Days: 6 days a week, rotational off

Shift Timings: Rotational

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to join our e commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,preferably in the online retail industry. You will be responsible for handling customer queries,complaints, order tracking, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Respond to customer queries via phone, email, chat, and social media in a timely andprofessional manner.
  • Resolve product or service problems by clarifying customer complaints, determining thecause, and offering appropriate solutions.
  • Process orders, forms, applications, and requests accurately.
  • Coordinate with internal departments (logistics, warehouse, technical, etc.) for orderfulfilment and issue resolution.
  • Follow up with customers to ensure their issues are resolved to satisfaction.
  • Maintain customer records by updating account information.
  • Handle return, refund, and exchange requests as per company policy.
  • Escalate unresolved issues to the appropriate team when necessary.
  • Provide feedback to the team to improve the overall customer experience.

Requirements:

  • 1 year of experience in a customer service role (e-commerce experience preferred).
  • Excellent communication skills in English and [mention regional language if applicable].
  • Strong interpersonal skills and a customer-first attitude.
  • Proficiency in using CRM tools, ticketing systems, and MS Office.
  • Ability to multitask and handle high-volume queries during peak periods.
  • Flexible to work in rotational shifts, weekends, and holidays if required.

Preferred Qualifications:

  • Bachelor's degree in any discipline.
  • Experience with e-commerce platforms or order management systems.

What We Offer:

  • Competitive salary (18k to 23k)
  • Friendly and collaborative work environment
  • Training and development opportunities
  • Career growth in the fast-growing e-commerce industry

Kindly share your cv- or or

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Ability to commute/relocate:

  • Mandi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Blended Process: 1 year (Required)

Language:

  • English Fluently (Required)

Work Location: In person

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