Service Delivery Manager, Ads Content Operations and Testing

6 days ago

Bengaluru, Karnataka, India Google Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in vendor management, operations management, or supply chain management.
  • Experience managing a portfolio or programs with impact to organization.
  • Experience in people management and stakeholder management.
Preferred qualifications:
  • Ability to collaborate across multiple disciplines.
  • Excellent communications skills along with the ability to engage and influence executive stakeholders and leadership.
  • Excellent problem-solving, negotiation and organizational skills.
Responsibilities
  • Define, plan, and execute overall operations strategy for Ads Content Operations and Testing (ACOT) including vendor, location, and service strategy to support Ads priorities.
  • Build, develop, lead, and mentor a team of service delivery managers to deliver operations while meeting all service level agreements (SLAs).
  • Oversee delivery of global vendor operations in compliance with agreed upon agreements and with disciplined budget governance.
  • Drive initiatives that enhance quality, improve operational efficiency, and optimize processes across scaled global operations.
  • Collaborate and partner with cross-functional stakeholders across Ads, gTech, and other Product Areas to secure support and buy-in, navigate ambiguous situations, and to drive alignment on prioritization and outcomes.Foster a culture of collaboration, continuous improvement, inclusivity, positivity, and growth within the team and broader gTech Ads organization.

Google

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