Manager - Service Operations
2 days ago
EZONE was founded with the aim of providing cutting edge solutions broadly classified into Fire Detection & Suppression Systems, Public Address & Voice Evacuation systems, Surveillance Systems, Access Control Devices, Intrusion Alarms, 24hr Central Monitoring Station, and Building Automation Systems. Special products that we also cater in specific solutions include; Solar Fence, Boom Barriers, Road blockers, Mantraps, Metal Detectors, etc., With more than 600 implementations and maintenance contracts across the nation, we are proud to be the vendor of choice for the leading lights of India.
𝐎𝐮𝐫 𝐦𝐢𝐬𝐬𝐢𝐨𝐧 𝐚𝐧𝐝 𝐯𝐚𝐥𝐮𝐞𝐬
Since our inception, in 2002, it has been our consistent endeavour with impeccable performance, contemporary gears and a notch higher with innovative products & solutions, without compromising on the quality, is what we stand by. It's a complete power-package that gives us an edge over other competitive players in the field.
Partnering with best-in-class vendors to support us with reliable equipment and trained engineers, we set about building the requisite infrastructure to deliver quality solutions to our customers.
Today the philosophy of quality is very much alive and flows within our organization…. it's because we care. We care about the solutions we provide, we care about our stakeholders, but most of all, we care about delivering real value to the people and companies that we do business with.
About the Role :
The 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 is responsible for overseeing and optimizing the delivery of services to customers, ensuring efficiency, effectiveness, and exceptional customer satisfaction. This role involves managing a team of service professionals, implementing and refining operational processes, and collaborating with various departments to enhance overall service delivery.
Responsibilities
:
- Team Leadership and Development
: - Lead, motivate, and develop a high-performing service operations team.
- Foster a positive and collaborative work environment to enhance team morale and productivity.
Conduct regular performance reviews, provide constructive feedback, and identify opportunities for skill development.
Operational Excellence
:- Develop and implement streamlined operational processes to ensure efficient service delivery.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Continuously assess and enhance operational workflows to optimize resource utilization and reduce service delivery times.
Project management of ES works are significant to customer satisfaction. Make plans to plan and monitor and manage.
Customer Satisfaction
:- Collaborate with customer support teams to understand customer needs and expectations.
- Implement strategies to enhance customer satisfaction, loyalty, and retention.
Address escalated customer issues and work towards effective resolution.
Cross-Functional Collaboration
:- Collaborate with other departments, including sales, Procurement & D&E, to ensure seamless integration of services.
Communicate effectively with internal stakeholders to provide insights into service performance and contribute to overall business strategy.
Resource Management
:- Manage and allocate resources effectively to meet service demands.
- Oversee inventory levels and ensure adequate stock of necessary resources to support service delivery.
Work closely with Purchase team to ensure timely and cost-effective procurement of necessary materials.
Quality Assurance
:- Develop and implement quality assurance processes to maintain high standards of service delivery.
- Conduct regular audits and assessments to identify opportunities for improvement and ensure compliance with industry standards.
Qualifications
:
Engineering Graduate with min. 4+ years of experience in handling team of Service Professionals.
Experience in Field Service Industry
Strong decision-making skills to navigate complex situations.
Proactive approach to addressing customer issues and improving service delivery.
Familiar with the technology and tools used in Service Industry.
Understanding of budgeting and financial management related to service operations
Role involves travel to various client locations as well as our regional offices across pan India.
P.S. 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐣𝐨𝐢𝐧 𝐰𝐢𝐭𝐡𝐢𝐧 𝟑𝟎 𝐝𝐚𝐲𝐬.
-
Operation Manager
2 weeks ago
Hyderabad, Telangana, India Vortech Service Company Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Handle and manage daily operational activities to ensure overall efficiency and effectiveness across departments.Handle HR and administrative tasks, ensuring compliance with company policies and local labor laws.Manage end-to-end payroll processing, including salary calculation, benefits administration, and statutory contributions.Manage...
-
soft services operations manager
2 weeks ago
Hyderabad, Telangana, India CLR Facility Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per yearRole OverviewThe Soft Services Operations Manager is responsible for planning, managing, and monitoring all soft services operations across the site(s). This includes housekeeping, pest control, waste management, landscaping, pantry management, helpdesk operations, and other support services. The role ensures seamless service delivery in line with client...
-
Head of Service Operations
2 weeks ago
Hyderabad, Telangana, India, Telangana SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc., Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
-
Manager - Service Operations
3 weeks ago
Hyderabad, Telangana, India, Telangana Ezone Security Solutions Pvt. Ltd. Full timeEZONE was founded with the aim of providing cutting edge solutions broadly classified into Fire Detection & Suppression Systems, Public Address & Voice Evacuation systems, Surveillance Systems, Access Control Devices, Intrusion Alarms, 24hr Central Monitoring Station, and Building Automation Systems. Special products that we also cater in specific solutions...
-
Cloud Manager
1 week ago
Hyderabad, Telangana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Cloud Manager - Cloud Support you will be leading a team of Cloud Support and other Tech Process...
-
Program Manager
1 week ago
Hyderabad, Telangana, India Google Operations Center Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Program Manager - Talent Development you will have the unique opportunity to impact and foster...
-
Service Manager
7 days ago
Hyderabad, Telangana, India Kotak Mahindra Bank Full timeService Manager-BRANCH BANKING-ServiceWe are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Service Manager will also be responsible for...
-
Professional Services Operations Manager
7 days ago
Hyderabad, Telangana, India Zenoti Full time ₹ 15,00,000 - ₹ 25,00,000 per yearManager - Professional Services Operations Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing...
-
Service Manager
5 days ago
Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany OverviewGamut HR Solutions, based in Hyderabad, specializes in matching individuals to the right job opportunities, ensuring career growth and success. With a close-knit team of 2-10 employees, the company is committed to providing quality services to both clients and candidates. More information is available on their website at Job OverviewThe...
-
Cloud Senior Manager
2 weeks ago
Hyderabad, Telangana, India Google Operations Center Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Senior Manager you will be leading a team of technical support and engineering professionals...