Customer Support Executive

6 days ago

J P Nagar Bengaluru Karnataka, India medical mentor Full time ₹ 2,76,000 - ₹ 3,60,000 per year

Job Title: Customer Support Executive

Location: JP Nagar, Bengaluru

Job Type: Full Time (Onsite)

CTC: Upto 3 LPA

Role Description: Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualification:

  • Any Graduate degree.
  • Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Perks and Benefits:

  • Paid Annual Leaves
  • Long vacation during new year
  • PF, Health Insurance, Team Lunches
  • Great job satisfaction
  • Immense learning & personal development

Additional Details:

  • Job Title: Customer Support Executive
  • CTC: Upto 3LPA
  • Location: JP Nagar, Bangalore
  • Job Type: Full Time (On site)
  • Working Days: 6 days.
  • Experience: 1-2 years
  • Notice Period: Immediate to 7 days

Job Type: Full-time

Pay: ₹20, ₹23,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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