
Service Engineer
4 hours ago
Role Summary :
Service Engineer provides post-sales technical support, installs, maintains, and troubleshoots medical devices in the field to ensure uptime, reliability, and customer satisfaction.
Key Responsibilities :
- Install, calibrate, commission, and validate medical devices at client sites
- Perform preventive maintenance, repair, and corrective maintenance
- Diagnose hardware / software faults and recommend improvements or fixes
- Provide on-site support for service calls, emergencies, and breakdowns
- Maintain documentation for service call reports, spares usage, preventive maintenance logs
- Train customer staff on operation, safety, and maintenance
- Coordinate with spare parts, logistics, and technical R&D for upgrades or spare replacement
- Suggest design modifications or enhancements based on field feedback
Qualifications / Requirements :
- Diploma / Bachelors in Electronics / Biomedical Engineering / Mechanical or relevant field
- 2-5 years experience in service / maintenance of medical / electro-medical devices
- Strong troubleshooting, hardware, software, and mechanical skills
- Ability to work under pressure and travel extensively
- Good communication skills and ability to explain technical issues to customers
KPIs / Success Metrics :
- Service call response time
- Mean time to repair / mean time between failures
- Customer satisfaction for service
- Uptime / availability of devices
- Spare parts utilization and cost control
Reporting & Stakeholders :
- Reports to Service Manager / Technical Head
- Stakeholders: operations, quality, parts, product team
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