Manager - Process Improvement

12 hours ago

Chennai, Tamil Nadu, India Opendoor Full time ₹ 15,00,000 - ₹ 25,00,000 per year

What Youll Need

  • 8+ years of relevant experience in process excellence, preferably within BPO, shared services, or back-office operations
  • Strong knowledge of back-office workflows; exposure to voice support processes a plus
  • Hands-on experience as an individual contributor in driving Six Sigma or Lean projects (Green Belt or Black Belt preferred)
  • Proven experience in identifying operational gaps and delivering measurable improvements
  • Excellent communication and presentation skills with the ability to influence stakeholders at various levels and foster a culture of continuous improvement and quality
  • Strong analytical skills with expertise in tools like Excel, Power BI, or similar platforms
  • Exposure to tools like Visio, Minitab, or other process mapping and analysis software Familiarity with quality frameworks such as ISO, COPC, etc
  • Experience in creating training content and delivering process-related training sessions

About the Role

We are seeking a dynamic and hands-on Manager - Process Improvement to lead initiatives that enhance operational efficiency, improve quality and scale our Market Operations Teams. This role is ideal for an individual who is hands-on, has a proven track record in process excellence, Six Sigma practices and stakeholder engagement.

What You'll Do

  • Drive end-to-end process improvement and quality enhancement initiatives using Lean, Six Sigma, and other methodologies
  • Identify process inefficiencies across back-office, voice teams and implement enhancements
  • Design, implement performance improvement projects with measurable outcomes
  • Collaborate closely with cross-functional stakeholders including operations, Product, BPO, quality, technology teams and Leadership teams
  • Conduct periodic process audits, root cause analyses, and risk assessment
  • Develop, update, and maintain SOPs, process documentation, and knowledge bases
  • Facilitate training sessions to build process maturity and awareness within teams
  • Lead the adoption of industry best practices and tools across operations
  • Build frameworks and governance for continuous improvement
  • Scale up team through data-driven decision-making and operational insight

  • Process Improvement Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeBusiness Full time ₹ 6,00,000 - ₹ 12,10,000

    Business Analyst Role">As a Business Analyst, you will play a vital role in driving business process improvement and ensuring that our systems meet the needs of our clients.">Key Responsibilities:">">Assist in planning and designing business processes to maximize efficiency and effectiveness.">">Formulate recommendations to improve and support business...

  • Operations Process Improvement Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Operations Process Improvement SpecialistThis is a unique opportunity to join a dynamic organization as an Operations Process Improvement Specialist.We are seeking a highly motivated and results-driven professional with expertise in process optimization, operational excellence, and change management.The ideal candidate will have experience in analyzing...

  • Process Improvement Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeBusiness Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Business Process Specialist"> We are actively seeking a qualified professional to serve as the Technical Expert in supporting Regulation & Homologation business functions. This individual will be an integral member of the Regulation & Homologation ICT Team, collaborating with international professionals to develop and optimize processes, thereby...

  • Audit Manager

    7 days ago

    Chennai, Tamil Nadu, India People Process Teck Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position Title: Audit Manager / Senior ManagerDepartment: Internal AuditLocation: ChennaiReporting to: Head Internal AuditPreferred Industry: Housing or ConstructionJOB PURPOSE:To lead and manage the internal audit function for the housing division, ensuring compliance, operational efficiency, and effective risk management.To provide strategic insights and...

  • Senior Business Process Improvement Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeBusinessProcess Full time ₹ 15,00,000 - ₹ 28,00,000

    Job OverviewWe are seeking a highly skilled Business Process Analyst to join our team. As a key member of our organization, the successful candidate will play a vital role in supporting business initiatives through data analysis, identifying implementation barriers and user acceptance testing of new systems.About the RoleThe Business Process Analyst will be...

  • Senior Business Process Improvement Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeebusinessanalyst Full time ₹ 15,00,000 - ₹ 28,00,000

    Business Analyst OpportunityThis is an exciting opportunity to join a team as a Business Analyst, working closely with stakeholders to identify business needs and develop solutions.About the Role:Assist in planning and designing business processes to improve efficiency and effectiveness.Analyze and document client requirements and communicate them to...

  • Key Process Manager

    1 week ago

    Chennai, Tamil Nadu, India beBeeProcessManager Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Key Process ManagerAbout the Role:This is a leadership position that oversees key processes within an organization. The role requires strong management and coaching skills, as well as experience in process improvement and change management.Key Responsibilities:Process Management: Develop and implement processes that drive business results and...

  • Systems Improvement Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeAnalysis Full time ₹ 18,00,000 - ₹ 30,00,000

    Job Description">Business Systems Analyst">"> Product & Workflow Configuration (50%)">">Lead and support the design, configuration, and optimization of audit workflows to enable efficient, scalable, and rule-driven processes.">Collaborate with product owners and business stakeholders to translate audit scenarios into configurable workflow rules, optimizing...

  • Operations Improvement Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeConsultant Full time ₹ 15,00,000 - ₹ 24,00,000

    Our boutique management consulting firm specializes in driving profitability improvement for clients through operational efficiency, innovation, and digital transformation. We focus on manufacturing optimization, supply chain management, sourcing, procurement, risk management, and merger integration synergy.As a consultant, you will lead the delivery effort...

  • Business Process Improvement Expert

    2 weeks ago

    Chennai, Tamil Nadu, India beBeecommunication Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: Communication SpecialistWe are seeking a proactive and enthusiastic individual to contribute effectively in communication, content creation, and process structuring.This role is designed for individuals who are eager to learn, adapt quickly, and grow within a fast-paced environment. Selected candidates will gain hands-on exposure to drafting...