Manager - Process Improvement

2 days ago

Chennai, Tamil Nadu, India Opendoor Full time ₹ 15,00,000 - ₹ 25,00,000 per year

What Youll Need

  • 8+ years of relevant experience in process excellence, preferably within BPO, shared services, or back-office operations
  • Strong knowledge of back-office workflows; exposure to voice support processes a plus
  • Hands-on experience as an individual contributor in driving Six Sigma or Lean projects (Green Belt or Black Belt preferred)
  • Proven experience in identifying operational gaps and delivering measurable improvements
  • Excellent communication and presentation skills with the ability to influence stakeholders at various levels and foster a culture of continuous improvement and quality
  • Strong analytical skills with expertise in tools like Excel, Power BI, or similar platforms
  • Exposure to tools like Visio, Minitab, or other process mapping and analysis software Familiarity with quality frameworks such as ISO, COPC, etc
  • Experience in creating training content and delivering process-related training sessions

About the Role

We are seeking a dynamic and hands-on Manager - Process Improvement to lead initiatives that enhance operational efficiency, improve quality and scale our Market Operations Teams. This role is ideal for an individual who is hands-on, has a proven track record in process excellence, Six Sigma practices and stakeholder engagement.

What You'll Do

  • Drive end-to-end process improvement and quality enhancement initiatives using Lean, Six Sigma, and other methodologies
  • Identify process inefficiencies across back-office, voice teams and implement enhancements
  • Design, implement performance improvement projects with measurable outcomes
  • Collaborate closely with cross-functional stakeholders including operations, Product, BPO, quality, technology teams and Leadership teams
  • Conduct periodic process audits, root cause analyses, and risk assessment
  • Develop, update, and maintain SOPs, process documentation, and knowledge bases
  • Facilitate training sessions to build process maturity and awareness within teams
  • Lead the adoption of industry best practices and tools across operations
  • Build frameworks and governance for continuous improvement
  • Scale up team through data-driven decision-making and operational insight

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