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Franchise Relationship Manager
2 weeks ago
Job Title: Franchise Relationship Manager
Company: SIP Abacus Location: India (Remote, supporting New Zealand and Australian-based franchisees) Start Date: ASAP, ideally by 1 September 2025 Reports To: CEO, SIP Abacus
About the Role
Join SIP Abacus NZ as a Franchise Relationship Manager, acting as the linchpin between New Zealand and Australian based franchisees and our head office. You'll provide strategic and operational support, and ensure service excellence across the network.
Key Responsibilities
- Build and nurture strong, proactive relationships with franchisees to drive engagement and network success.
- Support franchisee onboarding, training, and business growth through hands-on guidance.
- Serve as the primary communication channel between franchisees and SIP Abacus leadership.
- Monitor and ensure operational compliance with company policies, quality standards, and brand guidelines.
- Proactively identify performance challenges and offer solutions to help franchisees succeed.
- Collect, analyze, and report franchisee performance data—identifying trends and opportunities for improvement.
- Facilitate knowledge sharing and best practice development across the network.
- Support strategic growth initiatives, including launching new franchise partnerships.
What Makes You Successful
- Proven experience in franchise support, relationship management, or business development in a remote or franchise setting.
- Exceptional communication, interpersonal, and stakeholder management skills, especially across cultures and geographies.
- Proactive, solution-driven mindset—able to troubleshoot and elevate franchise performance.
- Strong analytical capabilities with the ability to turn insights into impactful action.
- Comfortable with multiple digital tools—CRM systems, reporting dashboards, and video collaboration platforms.
- Able to align working hours to overlap with NZ business hours when necessary.
Qualifications & Experience
- Bachelor's degree in Business, Management, or related field preferred.
- Proven track record of 3–5+ years in a similar role managing franchise networks or remote partnerships.
- Experience collaborating with international teams or working across time zones.
Why Join SIP Abacus
- Be part of a dynamic and entrepreneurial environment spanning India and New Zealand.
- Play a critical role in shaping and strengthening our franchise network.
- Opportunity to work independently with high accountability and impact.
Job Type: Contractual / Temporary
Pay: ₹25, ₹30,000.00 per month
Work Location: Remote
