Billing and Risk Mitigation Associate

Who we are.

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Group, Newfold's mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, , A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

As a Billing Associate, you will be the primary contact for all Billing issues reported on our website.

Your ultimate responsibility is to provide support for billing queries reported by Resellers over email and calls. Ensure payments we receive on our website is from a genuine source and Resellers comply to our terms of service.

What you'll do & how you'll make your mark.

• Assisting Resellers & Customers over calls & emails for billing queries like:

− How to add funds to their accounts.

− Mode of payments.

− Basic queries related to integration of Payment Gateways with the Reseller account.

− Product Pricing & Promo information.

− Processing Refund Requests.

• Billing related tasks from Sales Team.

• Reconciliation of daily transactions.

• Review risky transaction and identify Frauds

• Risky related task such as reversals, deletions etc

• Daily operations involving billing and risk assessment.

• Verify documents received as proof of payments and account ownership.

Who you are & what you'll need to succeed.

• 0-2 years' experience in Risk Assessment, Payment Gateway Support, Customer Service or

similar capacity, preferably on an IT platform.

• Graduate from any stream. Preferably Commerce, Engineering, or BSC (IT or Computers).

• Impeccable communication skills.

• Good working knowledge of computers and the Internet; strong ability to develop new

skills.

• Proficient in MS. Excel and MS. Word.

• Logical and analytical thought process.

• Avid internet user.

• Good investigative skills and strong attention to detail.

Why you'll love us.

• We've evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.
• All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
• Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.