State Relationship Manager Metro

4 days ago


Gurgaon, Haryana, India Jio Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Posted Date

11 Aug 2025
- Function/Business Area

Customer Service
- Location

Gurugram
- Job Responsibilities

  1. Handle customer life cycle for enterprise business customers
  2. Track retention of customers for allocated set of accounts
  3. Direct or handle day-to-day customer management operations
  4. Track churn rate for allocated set of accounts
  5. Interface with customers and track any changes in customer needs
  6. Manage entire gamut of enterprise products and services
  7. Maintain compliance for all corporate accounts through user and site

    verification
  8. Follow up for closure of outstanding bills for all enterprise

    business products
  9. Provide timely resolution of customer issues and complaints within

    defined turnaround time
  10. Education Requirement

MBA / PGDM
- Experience Requirement

6 - 10 years
- Skills & Competencies

  1. Knowledge of customer business
  2. Negotiation skills
  3. Communication skills
  4. Presentation skills
  5. Query handling skills
  6. Attention to detail
  7. Stakeholder management
  8. Location Map : Gurugram

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