Principal User Experience Strategist

2 days ago

Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Primary Responsibilities:

  • Develop and execute UX strategies for web, mobile, and emerging digital channels.
  • Align UX initiatives with business goals, customer needs, and regulatory requirements.
  • Manage, coach, and mentor a variety of UX designers and Principals, researchers, and content strategists.
  • Promote, expand and encourage a collaborative, inclusive, and feedback-driven design culture.
  • Oversee the creation of user flows, wireframes, prototypes, and high-fidelity designs to promote quality and adherence to Citizens UX design process.
  • Ensure consistency, quality, accessibility, and usability across digital touchpoints.
  • Coach designers on how to translate UX research insights into actionable design improvements and product enhancements as part of a data-informed decision-making process.
  • Work closely with Product, Engineering, Marketing, and Compliance teams to create and deliver cohesive experiences.
  • Facilitate and lead conversations and workshops with cross-functional teams to achieve alignment on UX approaches and recommendations.
  • Maintain design systems and accessibility standards (WCAG, ADA).
  • Ensure UX compliance with banking regulations and internal policies.

Required Skills and Experience:

  • Customer Empathy – Ability to understand and advocate for user needs across diverse customer segments.
  • Clear Communication – Skilled at presenting ideas and design rationale to technical and non-technical audiences with a bias towards overcommunicating.
  • Collaboration – Strong interpersonal skills to build trust and alignment within and across teams.
  • Problem Solving – Creative and growth mindset with a practical approach to solving design and usability challenges.
  • Adaptability – Comfortable working in a fast-paced, evolving digital environment.
  • Team Development – Committed to identifying, coaching, and developing UX talent.

Professional Qualifications:

  • 15+ years of experience in UX design, with at least 5 years in a leadership role.
  • Demonstrated success in designing and optimizing digital experiences, preferably in financial services.
  • Strong portfolio showcasing digital UX strategy and execution.
  • Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
  • Experience with user research, usability testing, and accessibility standards.
  • Bachelor's or Master's degree in HFID, HCI, Psychology, or related field in Regular.

Preferred Qualifications:

  • Experience working in large design teams or matrixed organizations.
  • Familiarity with omnichannel banking platforms, fintech integrations and core banking systems.
  • Certification in UX, Design Thinking, or Agile methodologies.

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