Senior Servicenow developer

Senior ServiceNow Developer + 5 – HR Service Delivery (HRSD)+ 3

Exp relevant : 5- 8Years

Location: Hyderabad

Work Mode: Hybrid

Shift Time: 2pm to 11pm IST

Keywords to look on resumes: HRSD, Integration of ( HR) workday, AD, oracle, Microsoft, service portale, ITSM, problem management, incidence management change management

Primary Skill: HRSD, lifestyle event

CIS HRSD-Not Mandatory / CSA-Certification mandatory

Position Summary

The Senior ServiceNow Developer – HR Service Delivery (HRSD) is responsible for designing, developing, configuring, and implementing scalable ServiceNow HRSD solutions that enhance employee experience and streamline HR operations. This role requires deep technical expertise in ServiceNow HRSD, strong understanding of HR processes, and the ability to collaborate across HR, IT, and vendor teams to deliver high-quality, integrated solutions.

Key Responsibilities

• Design and develop ServiceNow HRSD applications including Case Management, Employee Center, Lifecycle Events, and HR Knowledge Management.
• Build and enhance the
  Employee Center
  and
  Employee Center Pro
  to create personalized, role-based portals where employees find answers instantly and complete HR tasks effortlessly
• Create dynamic
  HR Service Catalogs
  featuring intuitive request forms, contextual help, and automated fulfillment workflows
• Develop and maintain robust integrations connecting HRSD with critical enterprise systems:
• SuccessFactors:
  Real-time employee data synchronization, organizational hierarchy updates, and performance data
• Payroll Systems:
  Automated data exchange for compensation changes, benefits enrollment, and time tracking
• Identity Management:
  Active Directory, SailPoint integration for access provisioning and de-provisioning
• Collaboration Tools:
  Microsoft Teams, Slack integration for notifications and approvals
• Ensure alignment with ServiceNow best practices and the Common Service Data Model (CSDM).
• Support upgrades, patching, and platform maintenance activities in collaboration with the ServiceNow Architect.
• Maintain documentation for configuration, customization, and technical design.
• Implement data security and role-based access controls in accordance with HR compliance requirements.
• Partner with HR business stakeholders to translate functional requirements into technical specifications.
• Collaborate with the
  ServiceNow Architect
  to design solutions aligned with enterprise architecture, CSDM standards, and ServiceNow best practices
• Participate actively in
  Agile/Scrum ceremonies
  including sprint planning, daily standups, backlog grooming, and retrospectives
• Support testing, validation, and deployment activities during upgrades and new module rollouts.
• Troubleshoot and resolve HRSD-related incidents and defects.
• Analyze user feedback and recommend platform improvements for better user experience and efficiency.
• Support ongoing optimization of HR workflows, knowledge bases, and employee self-service capabilities.

Qualifications

Technical Proficiency

• Expert-level development skills across ServiceNow platform:
• Flow Designer:
  Complex workflow design, subflows, decision tables, REST/SOAP integrations
• Scripting:
  Advanced JavaScript, Glide APIs (GlideRecord, GlideAggregate, GlideDateTime, GlideAjax)
• UI Development:
  UI Policies, UI Actions, Client Scripts, Catalog Client Scripts, UI Pages
• Business Logic:
  Business Rules, Script Includes, ACLs, Data Policies, workflow activities
• IntegrationHub:
  Spoke development, custom actions, connection & credential aliases, REST/SOAP integration
• Strong understanding of ServiceNow data architecture, tables, and relationships
• Experience with Transform Maps, Import Sets, and scheduled data imports
• Knowledge of Performance Analytics and reporting capabilities