Client Services Associate

5 days ago

Bengaluru, Karnataka, India BrandCrest Holdings Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About the role: This is a full-time, on-site role as a Client Servicing Executive located in Bengaluru. As a Client Servicing Executive at AdCrest, you will be responsible for building and maintaining strong client relationships, understanding their needs and ensuring the successful execution of advertising campaigns. The Client Servicing Executive will act as a bridge between clients and internal teams.

Key responsibilities:

✓ Develop and nurture strong, long-lasting client relationships by understanding their business goals and objectives.

✓ Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.

✓ Collaborate with clients to gather campaign requirements, objectives, and preferences, translating them into clear briefs for the creative and production teams.

✓ Work closely with internal teams such as creative, design, copywriting, and production, ensuring that client expectations are met and campaigns are executed flawlessly.

✓ Present campaign proposals, strategies, and creative concepts to clients, incorporating feedback and making necessary adjustments to align with their vision.

✓ Monitor the progress of ongoing campaigns, tracking key performance metrics and providing regular updates to clients.

✓ Proactively identify opportunities for upselling and cross-selling additional services to existing clients based on their evolving needs and industry trends.

✓ Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide clients with strategic insights and recommendations.

✓ Manage project timelines, budgets, and resources, ensuring that campaigns are delivered on time and within budget constraints.

✓ Address any issues or challenges that arise during campaign execution, finding effective solutions and maintaining client satisfaction.

✓ Prepare and deliver regular performance reports to clients, highlighting the impact and results of their advertising campaigns.

✓ Participate in client presentations, industry events, and networking activities to enhance the company's reputation and client base.

Specification:

Qualification: Bachelor's or Master's degree in Marketing, Business, Communications, or a related field Experience: 0.6months - 2yrs Client service (Advertising agency experience is an added advantage)

Location: JP Nagar, Bangalore

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