Client Service Analyst

3 days ago

Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Step into a dynamic role where you'll be the trusted partner for our clients, delivering exceptional service and building lasting relationships.

As a Client Service Analyst within our Client Service Team, your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products.

Job Responsibilities:

  • Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem.
  • Handle transactional inquiries by maintaining knowledge of policies, procedures, and systems.
  • Resolve issues by identifying underlying or hidden problems and patterns. Build knowledge of treasury management products and services
  •  Serve as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to provide the best service to the client, your department, and the firm
  •  Identify and control risks to prevent fraudulent account behavior and potential fraud exposure
  •  Prioritize daily workload to maximize productivity utilizing time management and organizational skills and follow all established policies, procedures, and practices
  •  Project a confident and professional presence to our clients, other bank departments and the community
  • Desire to exceed client expectations and work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner

Required Qualifications, Skills and Capabilities

  • Minimum 5+ years of client facing work experience
  • Excellent communication skills both written and verbal
  • Strong analytical skills to effectively address client issues and commit to exceptional service and client satisfaction
  • Relentless and versatile learner with an aptitude for assimilating new industry, company, product, and technical knowledge
  • Highly organized with ability to manage competing priorities
  • Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
  • Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment

Preferred Qualifications, Skills and Capabilities

  • Proficient skills in Microsoft Suites (Word, Excel, PowerPoint). Eager to enhance their digital literacy and adapt new tools.
  • Graduate preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries  
  •  Proficient skills in Microsoft Suites (Word, Excel, PowerPoint)  
  •  Eager to enhance digital literacy and adapt new tools

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