Client Services Rep 3

3 days ago

Bengaluru, Karnataka, India IQVIA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Report Operation Analyst

Skillsets

  • Bachelor's degree or equivalent experience with minimum 3-6 years related work experience

  • Proven analytical, interpretative, and problem-solving skills.

  • Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel - VLOOKUP and PowerPivot functionality

  • Ability to communicate effectively within various levels of the organization (written and oral). 

  • Self-starter - ability to multi-task, manage time, prioritize work and thrive in a client-focused environment

  • Proactive ownership of work and mentoring others.

  • Excellent organizational and time management skills, highly detail-oriented and resourceful

  • Ability to translate complex concepts and methodologies to be easily understood and provide consultative guidance

  • Ability to facilitate a meeting, create presentation materials and provide training.

  • Strong Project skills -Ability to work on a business project within an organization's business strategy.

  • Accountable for providing consultative and proactive recommendations to drive report accuracy and quality.

  • Ability to work independently and as a team player.

  • Pharmaceutical experience is preferred with a strong background in pharmaceutical products and indications.

  • Ability to translate market / report requirements to meet clients' requirements.

  • Ability to deliver high quality work and meet strict deadlines.      

Core Tasks

  • Create and validate in-depth reports and markets for internal and external clients

  • Responsible for ensuring report / market specifications including timeliness and quality meet client expectations

  • Manage the creation of client deliverables using Standard Operating Procedures and Coding Best Practices.

  • Communicate with various IQVIA teams (Client Service Analysts, Clinicians, Management Teams, Scheduling, SSIG, Marketing, Data Investigation, and Verification-Release).

  • Manage daily workloads in the CSM Tool to ensure the best utilization of total resources

  • Work on projects, learn new requirements, test new tools, create training materials and provide training

  • Solid knowledge of IQVIA products including extraction and formatting (DDD, Xponent, FIA, LAAD, NPA Market Dynamics and Xponent Prescribing Dynamics) and services.

  • Ability to use IQVIA internal databases OLP, TSO/DTSO, IDMS, CMFQ, FTP, MDT, BDE

  • Research, analyze and respond to Client Service Analyst market inquiries (NDC/CMF details

  • Managing the weekly / monthly core Market Business Rule changes using Standard Operating Procedures including documentation of business rules.

  • Interpret client market requirements - create and maintain clients' custom Market Definitions in Market Definition Tool. 

  • Work on assigned project tasks (Market or Report).

  • Adaptability and flexibility to respond to changing project requirements and priorities.

  • Contribute to the preparation of project documentation, including reports and presentation.
    Ability to work ~8:00 AM-5:00 PM EST (6:30 PM to 3:30 AM IST) - requirement

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more

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