Engineer L2

2 days ago


Hyderabad, Telangana, India Black Box Careers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Experience  -01 to 05 years -Voice engineer as L2 resource 

Ticket Analysis and Ticket Management

 Break fix (Configuration related)
Non-Functional Review
 Pre-Production verification
Production Support
 Application patches
Liaise with Avaya Team

 Service maintenance (reboots) – In co-ordination with the platform team
 Certificate renewal
 User queries/responses
 Configuration and Integration of various Avaya application systems.
 Start / Stop Services
 Reports & Meetings:
Users adhoc requests (with tickets)
 Weekly meetings (BAU / Projects)
 Provide Audit evidence / usage statistics upon request
 Health Check reports
Testing
Complete VIT as per agreed test plan
Provide support for SIT, UAT and HA testing.
 Knowledge Transfers and Training
 Cutover and First Business Day Support
 Complete migration of existing data

 Knowledge of LAN / WAN Connections.

 Knowledge of PRI Connectivity with the Telecom Service Providers.

 Switches and configurations of Juniper system.

Key Skills: Installation of Avaya Applications, Call Manager/Communication Manager, SM, AES, CMS , Avaya Gateway ,SBC , IVR ,Phone configuration and registration.

Location: Hyderabad


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