Travel Desk Executive

Company Overview

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across twelve offices.

Position Overview

Based at our Mumbai office, the Travel Executive is an essential member of the Workspace team. We are looking for someone who can provide a top-tier travel experience for team members across the globe. Someone who will ensure exemplary customer service regarding all things corporate travel, partner with external stakeholders, and ensure compliance with corporate policies. Reporting to the Travel Team Manager, the main responsibilities of this role will include but are not limited to:

• Liaise with service providers to procure travel arrangements.

• Provide exceptional service to key stakeholders with planning and booking international business trips directly - including flights, accommodations, commute, etc.

• Communicate with employees via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip.

• Ensure all trips are in line with travel policies and insurance.

• Maintain relationships with employees, vendors, travel partners, and other stakeholders.

• Input trip details onto our 3rd party system, International SOS, as part of our H&S policy and to allow Finance to track for taxable reasons.

• Educate employees regarding the cancellation policy, refunds, or any penalties.

• Strong experience as a travel consultant, travel agent, or similar role with an exceptional customer service record.

• Experience making travel arrangements and reservations - flights, hotel, cabs, etc directly. 

• Experience working in corporate travel is preferred.

• Meticulous planner with attention to detail with bookings, payments or other travel-related requirements.

• Excellent communication and managing skills to build and maintain client relationships.

• Ability to work under tight deadlines and manage multiple client bookings.

• Proficiency in English (written and spoken)

We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

How will you be rewarded? 

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Flexible work options, such as Work from Anywhere program and flex days, offered at the company's discretion and subject to annual review.
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying. 

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application