Director - IT Services
5 days ago
Key Responsibilities :
Strategic Leadership & Platform Vision :
- Define and deliver the strategy, roadmap, and execution of BCGs global SACM platform.
- Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments.
- Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance.
- Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships.
Automation & Integration :
- Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools.
- Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems.
- Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows.
- Integrate with change, release, and problem management to reduce risk and accelerate safe deployments.
Operational Excellence & SRE Alignment :
- Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform.
- Embed SACM into 24x7 operations and observability platforms to support real-time decision-making.
- Support incident prevention, root cause analysis, and continuous improvement through data-driven insights.
- Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value.
Governance, Compliance & Asset Management :
- Ensure accurate, complete, and up-to-date asset and configuration data across environments.
- Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records.
- Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence.
- Develop data ownership and stewardship models to ensure system integrity and accountability.
Architecture & Platform Enablement :
- Work closely with architecture teams to model system dependencies, service maps, and integration patterns.
- Provide visibility into infrastructure and application architecture through contextualized configuration insights.
- Enable architecture governance, technical debt tracking, and risk impact assessments.
Collaboration & Leadership :
- Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform.
- Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization.
- Promote a culture of operational excellence, data-driven engineering, and continuous innovation.
What You'll Bring :
Required Qualifications :
- 8 years of experience in IT operations, infrastructure, or platform engineering roles.
- 5 years of experience leading CMDB, ITSM, or configuration management functions.
- Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices.
- Strong experience with SRE practices, CICD pipelines, and observability platforms.
- Demonstrated ability to lead automation initiatives and manage real-time data platforms.
Preferred Qualifications :
- Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent.
- Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools.
- Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices.
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