IT Operations Analyst I

2 weeks ago

Bengaluru, Karnataka, India Conduent Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • The candidate must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations.
  • Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents
  • Candidate must be able to prioritize workload, providing timely and accurate resolutions
  • Identify opportunities to improve Operational efficiency around application support space.
  • Participation in service reviews and post incident reviews.
  • System and Application monitoring using tools like AppD, Netcool, Solarwind etc.
  • Excellent written & oral communication.
  • Ability to cover on call support and flexibility around working hours.
  • Ability to navigate UNIX and Linux operating systems as part of incident triage (review logs / configurations etc.).
  • RDBMS: Oracle, SQL
  • Efficient in Excel, Report Generation
  • Experience working with ticketing tools like ServiceNow, Jira, CMMS etc.
  • Any scripting knowledge(shell, python etc.) is an added advantage

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