Lead Technical Support
1 week ago
Lead Technical Support
ResponsibilitiesResponsibilities
- Design, deploy and manage all related activities.
- Handling migration projects.
- Automate routine tasks to improve efficiency.
- Documentation and SOP's
- Train and Mentor Operations team.
- Implement and manage solutions.
- Implement and manage tools – Network and Security Infra monitoring.
- Troubleshoot issues with help of implemented tools.
- Responsible for Problem Management and RCA's.
- Identify and address Network and Security infrastructure and related setup vulnerabilities.
- Address Escalation for Operation team.
- Regularly report Network, Security infrastructure and Services uptime.
- Handle first level escalation.
- Strong analytical and problem-solving skills.
Technical Skills and Experience
- Strong knowledge in Firewalls, Load Balancer, WAF, Routing and Switching.
- Experience in handling issues related to Malware, Virus, Ransomware.
- Strong Firewalls product experience across vendor products, such as: Fortinet, Palo Alto, Checkpoint, Cisco ASA.
- Firewall UTM/Sandboxing/App Control experience in CheckPoint, FortiGate, Palo Alto.
- Routing/Switching/ Dynamic routing protocols (OSPF and BGP)
- Content filtering – Zscaler, NetScope, IronPort WSA.
- Multifactor Authentication – RSA, Forti Authenticator.
- Web Application Firewall – Forti Web.
- IPSEC/SSL VPN: FortiGate, Palo Alto, CheckPoint
- Troubleshooting skills with Wireshark.
- Certification: CCNA, CCNP, Good to have - CISSP, CISM
BE, B-Tech with 10-15 years of experiance
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