Airport Ground Staff

4 days ago

Kolkata, West Bengal, India Supertech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Position Title: Airport Ground Staff

Department: Ground Operations / Customer Service

Location: Airport Terminal / Ramp Area

Reports To: Duty Manager / Ground Operations Supervisor

Job Summary:

Airport Ground Staff are responsible for ensuring the smooth and safe operations at the airport. They manage both passenger services and aircraft handling, working at check-in counters, boarding gates, baggage handling areas, and the tarmac. Their goal is to provide excellent customer service, ensure safety, and maintain on-time flight operations.

Key Responsibilities:

Passenger Services:

  • Check-in passengers and issue boarding passes
  • Verify travel documents and baggage weight
  • Provide flight and boarding information
  • Assist passengers with special needs (elderly, disabled, unaccompanied minors)
  • Handle customer queries and complaints calmly and efficiently
  • Direct passengers through security and boarding processes

Ramp and Aircraft Handling:

  • Guide aircraft to parking positions using marshalling signals
  • Load and unload baggage and cargo
  • Conduct safety and security checks around aircraft
  • Coordinate with flight crew and cabin crew regarding flight schedules
  • Operate ground service equipment (baggage trolleys, belt loaders, etc.)

Safety & Compliance:

  • Follow airport safety and security procedures
  • Report suspicious activities or hazards immediately
  • Ensure all operations comply with airline and aviation regulations

Skills & Qualifications:

  • Education: Minimum 10+2 (High School) or Diploma / Graduate in any stream
  • Experience: Entry-level (02 years) or experienced depending on position
  • Languages: Proficient in English; knowledge of local/regional languages is a plus

  • Skills:

  • Excellent communication and interpersonal skills

  • Good physical stamina and ability to work in shifts
  • Problem-solving abilities and calm under pressure

  • Computer literacy (for check-in systems)

  • Work Schedule: Rotational shifts (morning, evening, night)

  • Environment: High-paced, often outdoor work, exposure to weather conditions

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