service coordinator

2 days ago


Chalakkudy Kerala, India Oxygen Digital Shop Full time

Job Code

JOB000241

Designation

SERVICE COORDINATOR

Business Vertical

Oxygen

Key Responsibility

  • Coordinate and manage all customer service requests and complaints through O2 Care.
  • Act as the central point of communication between customers, service engineers, and branch teams.
  • Schedule and assign service calls to technicians based on location, urgency, and expertise.
  • Monitor service job progress and ensure timely closure with proper documentation.
  • Maintain and update service records in the ERP system accurately.
  • Follow up with customers post-service to ensure satisfaction and collect feedback.
  • Generate daily and monthly service performance reports for management review.
  • Ensure adherence to company service standards, warranty policies, and O2 Protection plans.

Location

CHALAKKUDY

State

Kerala

Country

INDIA

Educational Qualification

  • Graduate or Diploma holder.

Age

25-40

Experience
0

Salary Range

Starting from Rs. 15,000


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