Chief Operating Officer

14 hours ago

Ahmedabad, Gujarat, India Amrapali Industries Ltd. Full time ₹ 14,40,000 - ₹ 17,60,000 per year

Job Title: Chief Operating Officer (COO)

Location: Ahmedabad, Gujarat

Industry: FinTech / Digital Transactions / Digital Gold

COO Responsibilities

  • Oversee day-to-day operations of the digital transactional platform.
  • Ensure smooth functioning of app, website, backend systems, and transaction flows.
  • Coordinate closely with the tech team to resolve issues and improve platform performance.
  • Monitor digital gold allocation, reconciliation, and vault-related operations.
  • Manage KYC, AML, and compliance-driven operational workflows.
  • Ensure payment gateway operations, settlements, and refunds run smoothly.
  • Drive process improvements and establish strong SOPs across all operations.
  • Monitor platform uptime, error logs, API health, and user activity.
  • Manage risk controls and ensure secure transaction handling.
  • Build and lead teams in operations, customer support, compliance, and tech coordination.
  • Improve customer experience through efficient service and quick issue resolution.
  • Collaborate with CEO on execution of strategy and product enhancements.
  • Track operational KPIs and ensure cost-efficient, high-quality execution.
  • Maintain accurate dashboards, reports, and performance metrics.

Desired Background

  • 8–15 years of experience in fintech or digital operations.
  • Strong exposure to payments, wallets, trading platforms, or digital gold ecosystems.
  • Understanding of APIs, payment flows, reconciliation, and platform functionality.
  • Experience managing KYC/AML processes and regulatory operations.
  • Ability to coordinate with technology teams on releases, bugs, and system stability.
  • Strong skills in process building, system improvement, and execution management.
  • Leadership experience managing cross-functional operational teams.
  • Excellent problem-solving, analytical, and communication skills.
  • Engineering, IT, or operations background preferred; MBA adds value.

Job Type: Full-time

Pay: From ₹120,000.00 per month

Benefits:

  • Food provided

Application Question(s):

  • Are you able to commute to Sindhubhavan Road, behind Taj Hotel for this role?
  • How many years of experience do you have in fintech or digital operations?
  • Have you managed daily operations of a digital platform before? (Yes/No)
  • Current Salary
  • Expected Salary
  • Notice Period

Location:

  • Ahmedabad, Gujarat (Preferred)

Work Location: In person

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