support and systems analyst

4 days ago

Remote, India Appcore Labs Full time ₹ 4,26,000 - ₹ 8,43,59,920 per year

OVERVIEW

We are looking for a full-time Support and Systems Analyst to join our team and work directly with one of our clients based in Vancouver, Canada. Our client operates three business units — an online school, a hotel, and student housing — and you will be providing support across all three.

In this role, you'll assist with process improvement, system setup, and day-to-day technical support, ensuring smooth operations across platforms in hotel management, LMS systems and access control.This is a great opportunity to work in a dynamic environment, support multiple business functions, and grow your expertise in hospitality and education systems.

You'll oversee three key areas:

  • Technical Support & Troubleshooting
  • Systems Administration & Monitoring
  • Continuous Improvement

KEY RESPONSIBILITIESTechnical Support & Troubleshooting

  • Provide first-level web, phone, and chat support for students, guests, and staff.
  • Troubleshoot issues related to platform access, user onboarding, and booking systems.
  • Escalate complex or unresolved issues to higher-tier support when necessary.
  • Log all support requests, actions, and resolutions in the ticketing system

Systems Administration & Monitoring

  • Learn and manage systems such as Mews (Property Management System) and Goki (Smart Access / Lock Management), Salesforce and Classe365.
  • Monitor systems during after-hours for outages, booking issues, or data inconsistencies.
  • Assist in onboarding new users, maintaining accounts, and troubleshooting integrations.
  • Perform routine checks and maintenance on key systems and online tools.

Continuous Improvement & Certification

  • Undergo training and certification programs to become an expert in Carey Institute's operational systems.
  • Document recurring issues and recommend improvements to enhance system efficiency and user experience.
  • Collaborate with the day team to ensure smooth handoff and consistent communication on ongoing issues.

QUALIFICATIONS

  • Education: Diploma or Bachelor's degree in Information Systems, Computer Science, or related field preferred.
  • Experience:
  • 1–3 years of experience in technical support, IT helpdesk, or systems administration.
  • Experience supporting web applications, user portals, or SaaS tools.
  • Knowledge of property management or learning management systems is a plus.
  • Technical Skills:
  • Basic understanding of network connectivity, user accounts, and system access.
  • Familiarity with support tools like Zendesk, Freshdesk, or Jira is an asset.
  • Comfortable learning new software platforms (training provided).
  • Soft Skills:
  • Excellent communication and customer service skills (spoken and written English).
  • Strong analytical thinking and problem-solving skills.
  • Ability to work independently, prioritize tasks, and handle multiple support tickets efficiently.

Job Type: Full-time

Pay: ₹426, ₹843,599.20 per year

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund
  • Work from home

Work Location: Remote

  • System Analyst

    2 weeks ago

    Remote, India AMH Services Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Description : Job title : Systems Analyst Detailed job description - Overall purpose : The Systems Analyst is responsible for analysing, designing, and implementing information solutions that improve business efficiency and productivity. This role acts as a bridge between business problems and technology solutions by understanding user...

  • Business Systems Analyst

    2 weeks ago

    Remote, India GG Tech Global Inc Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionJob Title: Business Systems AnalystLocation: RemoteJob Type: ContractExperience Level: 10+ YearsOverview :We are seeking a highly experienced and results-driven Senior Business Systems Analyst with a strong background in Oracle ERP and deep functional knowledge in Supply Chain, Procurement, Bill of Materials (BOM), and SQL. The ideal candidate...

  • Business System Analyst – Salesforce

    2 weeks ago

    Remote, India Intellion Technologies Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title: Business System Analyst – Salesforce / CRM-Integrated Sales Tools (Part-Time Support)Job Type: Part-time | Freelance | RemoteAbout the Role:We are looking for an experienced Business System Analyst with strong knowledge of Salesforce or other CRM-integrated sales tools to provide remote job support. The ideal candidate will help with requirement...

  • Senior System Analyst

    1 week ago

    Remote, India Hirable Solutions Full time ₹ 1,00,000 - ₹ 25,00,000 per year

    Senior Systems Analyst – Change FinancialRole:Provide product support and maintenance (S&M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems.This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding...

  • Business Systems Analyst

    5 days ago

    Remote, India Rapsys Technologies Pte. Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Years of experience: 4+ YearsJD:We are seeking an experienced Business Systems Analyst to bridge business needs and technical delivery. The role involves leading requirement gathering, documentation, and analysis while coordinating with SMEs, development, QA, and third-party partners to ensure seamless delivery of product enhancements and integrations.Key...

  • Quality Systems Analyst

    5 days ago

    Remote, India Jabil Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Technical System Analyst(product support and maintenance services)

    5 days ago

    Remote, India Hirable Solutions Full time ₹ 80,000 - ₹ 25,00,000 per year

    JD-Systems AnalystRole:Provide product support and maintenance (S&M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems.This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding quality and support...

  • Quality Systems Analyst

    3 days ago

    Remote - India Jabil Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • ETL Production Support Analyst

    5 days ago

    Remote, India DigitalNet Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Position: ETL Support AnalystLocation: Virtual/RemoteShift Timings: Rotational ShiftsMajor required skill set: Informatica (ETL)Experience: 4 to 8+ yrsJob Title: ETL Support Analyst (L1 & L2 Combined Role)Role PurposeThe ETL Support Analyst will provide comprehensive support for ETL/Data Integration processes, covering both first-level (L1) and second-level...

  • System Analyst-Team Lead

    2 weeks ago

    Remote, India Hirable Solutions Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Systems Analyst – Change FinancialRole:Provide product support and maintenance (S&M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems.This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding quality and...