ETL Production Support Analyst

17 hours ago

Remote, India DigitalNet Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Position: ETL Support Analyst

Location: Virtual/Remote

Shift Timings: Rotational Shifts

Major required skill set: Informatica (ETL)

Experience: 4 to 8+ yrs

Job Title: ETL Support Analyst (L1 & L2 Combined Role)

Role Purpose

The ETL Support Analyst will provide comprehensive support for ETL/Data Integration processes, covering both first-level (L1) and second-level (L2) responsibilities. This role ensures smooth operations, timely resolution of incidents, and continuous improvement of data integration environments.

Key Responsibilities:

First-Level Support & Monitoring

  • Monitor critical ETL/ELT processes to ensure timely completion and accurate data availability.
  • Restart failed processes and resolve known incidents; escalate unknown issues to second-level support.
  • Perform deployments and administrative tasks for ETL scheduling environments.

Second-Level Support

  • Analyze unresolved incidents from L1, perform root cause analysis, and implement fixes via Change Control Procedure.
  • Raise change requests for development or source system teams when required.
  • Manage incident and problem lifecycle to prevent recurrence.

Environment Administration

  • Administer ETL application software, scheduling tools, and associated data storage.
  • Ensure ETL structures and integration processes are maintained and optimized.

Documentation & Compliance

  • Maintain site logs and update operational manuals for production processes.
  • Document changes and events for audit and compliance purposes.

Tool Transition & Improvement

  • Support enhancements or transitions of ETL tools (e.g., Informatica) to avoid vendor lock-in.
  • Collaborate with stakeholders to implement process improvements and automation.

Required Skills:

  • Strong knowledge of ETL/ELT tools (Informatica or similar).
  • Proficiency in SQL and data integration concepts.
  • Experience in incident and problem management frameworks.
  • Familiarity with scheduling tools and batch monitoring.
  • Understanding of Change Control and production support processes.

Job Type: Full-time

Work Location: Remote

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