Manager - Order-to-Cash (O2C)

12 hours ago

Bengaluru, Karnataka, India KPMG Assurance and Consulting Services LLP Full time

Job Title: Manager - Order-to-Cash (O2C)

Location: Bangalore

Department: CFO Advisory / Managed Services

Reports To: Technical Director / Partner

Job Summary:

We are seeking a highly skilled and experienced Manager to oversee our Order-to-Cash (O2C) vertical. The ideal candidate will be responsible for managing the end-to-end order processing and cash collection processes, ensuring efficiency, accuracy, and compliance with company policies and industry regulations. This role requires a strategic thinker with excellent leadership skills and a deep understanding of order management and cash collection processes.

Key Responsibilities:

  • Process Management:

  • Must have worked in e-commerce companies /start-ups.

  • Oversee the entire O2C process, from order initiation to cash collection.
  • Ensure timely and accurate processing of orders and payments.
  • Develop and implement process improvements to enhance efficiency and reduce costs.
  • Should have experience of performing order to cash reconciliation with payment gateways, courier partners, banks, net-banking and UPI payment mechanisms.

  • Must have performed customer confirmations and related reconciliations.

  • Team Leadership:

  • Lead, mentor, and develop a team of order management and cash collection professionals.

  • Foster a collaborative and high-performance work environment.

  • Conduct regular performance reviews and provide constructive feedback.

  • Client Relations:

  • Build and maintain strong relationships with key client stakeholders.

  • Resolve any disputes or issues promptly and effectively.

  • Compliance and Risk Management:

  • Ensure compliance with company policies, industry regulations, and legal requirements.

  • Identify and mitigate risks associated with the O2C process and implement corrective actions as needed.

  • Reporting and Analysis:

  • Prepare and present regular reports on key performance indicators (KPIs).

  • Analyze data to identify trends, opportunities, and areas for improvement.
  • Collaborate with other departments to align strategies and achieve business goals.

Qualifications:

  • Education:

  • Bachelors degree in Finance / Advanced degree (MBA) / Post Graduation / CA – Inter completed personnel

  • Experience:

  • Minimum of 15+ years of experience in procurement or supply chain roles.

  • Proven track record of managing O2C processes in a complex organization.

  • Skills:

  • Strong leadership and team management skills.

  • Excellent interpersonal and communication abilities.
  • Proficient in using ERP systems and procurement software.
  • Analytical mindset with a focus on continuous improvement.
  • Ability to work under pressure and meet tight deadlines.

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