Customer Services

2 weeks ago


Borivli, Maharashtra, India Infinity freight services Pvt Ltd Full time ₹ 10,000 - ₹ 15,000 per year

Job Title: Import Customer Service Executive

Industry: Freight Forwarding / Logistics

  • Location: Borivali, Mumbai

Timings: 9:30 AM – 6:00 PM

Working Days: Monday to Friday, Alternate Saturdays Off (2nd & 4th) & Alternate Saturdays Half-Day (1st & 3rd till 1:30 PM)

Key Responsibilities

  • Handle complete import documentation including Bill of Lading, Bill of Entry, Delivery Order, and IGM filing.
  • Coordinate with shipping lines, airlines, and CHA for timely customs clearance and cargo release.
  • Provide shipment tracking & regular updates to customers ensuring on-time delivery.
  • Ensure compliance with import regulations, HS codes, and duty/tariff assessments.
  • Address and resolve customer queries & escalations related to import shipments.
  • Prepare freight invoices, quotations, and ensure accuracy of all documentation.
  • Maintain strong customer relationship management (CRM) to ensure high service levels.
  • Collaborate with internal teams and vendors to ensure smooth end-to-end import operations.

Eligibility & Skills

  • Graduate Freshers with good academic scores are encouraged to apply.
  • Strong interest in the Freight Forwarding / Logistics industry.
  • Good knowledge of MS Office (Excel, Word, Outlook).
  • Excellent communication, coordination, and problem-solving skills.
  • Ability to manage multiple tasks efficiently.

Why Join Us?

  • Opportunity to build a career in the Freight Forwarding & Logistics sector.
  • Professional learning environment with growth opportunities.
  • Exposure to international trade & import operations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance

Work Location: In person



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