Head Of Service Delivery

Head of Service Delivery

Location:
 Bengaluru (Primary) | Mumbai (Secondary)

Experience:
 15–20 years | Cybersecurity, Consulting, or Managed Services

(Candidates with more than 25 years of experience will not be considered)

About CyRAACS

CyRAACS is a leading cybersecurity consulting firm specializing in Audits, Consulting, Offensive Security Testing and Platform enabled services. 
CyRAACS plays a crucial role in ensuring the cyber security posture of various Public Sector Units, Banks, FinTech, Insurance Companies, and Capital Market companies.

CyRAACS is empaneled with Computer Emergency Response Team of India (
CERT-In
) for Information Security Auditing, and its Vulnerability Assessment and Penetration Testing services are accredited by 
CREST
.

Our key service lines include:

• Technical Services:
   VAPT, Red Teaming, Configuration and Code Reviews
• Audits & Consulting:
   Cybersecurity, Privacy, and Regulatory Audits
• Platform-Enabled Services:
   Compliance Management, Third-Party Risk Management, and Managed VAPT Services

A key product offering of CyRAACS is an innovative AI enabled 
SaaS platform tailored for Cybersecurity with capabilities to simplify security and compliance for clients.

We are now scaling for the next phase — expanding delivery capabilities, building leadership depth, driving operational excellence and transforming into a full-fledged platform company.

Role Overview

We are seeking a 
Head of Service Delivery
 to lead and scale CyRAACS' services business across all verticals.

The ideal candidate brings strong delivery governance, people leadership, and a proven record of building scalable operations in cybersecurity or consulting environments.

This role requires close collaboration with the 
CEO, COO, Managing Director, and CTO
 to translate strategy into measurable execution and prepare the services organization for global growth.

What You'll Do

• Lead service delivery across Technical, Consulting, and Platform-Enabled Services with focus on quality, client success, and profitability.
• Collaborate with 
  Sales
   on 
  pricing, packaging, and go-to-market planning
   for services.
• Establish strong delivery governance — SLAs, dashboards, and performance reviews.
• Drive 
  transformation
   through process improvement, automation, and platform adoption in partnership with the CTO.
• Lead CyRAACS' global expansion strategy
  , developing delivery models and partnerships to support international clients.
• Mentor, engage, and grow a 
  young, high-potential workforce
   across Bengaluru and Mumbai.
• Identify and develop the next generation of delivery leaders — Managers, Senior Managers, Directors, and Practice Heads.
• Ensure adherence to 
  regulatory and client compliance
   expectations in all engagements.
• Own delivery metrics across 
  quality, client satisfaction, utilization, and transformation outcomes.

What We're Looking For

• 15–20 years
   of experience in cybersecurity, consulting, or managed services.
• 3–4 years
   of hands-on experience dealing with 
  regulatory requirements, audits, or compliance
   — as a consultant, auditor, or advisor.
• Prior experience in 
  scaling teams and delivery organizations
  professionals).
• Proven success in 
  transformational roles
   — process optimization, technology adoption, or delivery model redesign.
• Strong exposure to 
  Indian and global clients
   (BFSI, IT/ITES, digital enterprises).
• Startup or growth-stage experience is a strong plus.
• Ability to lead and motivate multi-generational teams with empathy and clarity.

Skills That Matter

• Strategic and operational leadership
• Delivery governance and performance management
• People development and engagement
• Client success and stakeholder management
• Process transformation and automation
• Business acumen and P&L awareness
• Strong communication and executive presence

Preferred Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, or Information Security.
• Certifications such as 
  CISA, CIPM, CISM, CISSP, CRISC, PMP
   preferred.
• Executive education (IIM, ISB, or equivalent) desirable.

Why CyRAACS

• Opportunity to shape and scale a fast-growing cybersecurity firm.
• Work directly with founders and senior leadership driving India's next wave of cyber resilience.
• Lead a dynamic, young team building a culture of excellence and accountability.
• Be part of an organization blending 
  consulting depth with platform innovation
  .