Customer Support Executive

6 hours ago

Hosūr, Tamil Nadu, India NUTRIA FOOD PRODUCTS Full time ₹ 12,00,000 - ₹ 15,00,000 per year

Customer Support Executive - Job Description

Job Title: Customer Support Executive

Location: Hosur

Job Type: Full-time

Reports To: Customer Support Manager

Job Overview:

The Customer Support Executive is responsible for providing exceptional customer service, resolving customer queries, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

  • Customer Interaction & Query Resolution
  • Respond to customer inquiries via phone, email, chat, and social media.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints and escalate complex issues to relevant departments.
  • Technical & Product Support
  • Assist customers with troubleshooting basic technical issues.
  • Guide customers on product usage and best practices.
  • Coordinate with internal teams for advanced issue resolution.
  • Order & Account Management
  • Process orders, returns, and refunds as per company policies.
  • Update and maintain customer account details.
  • Monitor and track order deliveries, informing customers of status updates.
  • Customer Engagement & Relationship Management
  • Build strong relationships with customers by understanding their needs.
  • Follow up on customer interactions to ensure issue resolution and satisfaction.
  • Gather customer feedback and suggest improvements.
  • Documentation & Reporting
  • Maintain detailed records of customer interactions, issues, and resolutions.
  • Generate reports on customer queries, trends, and feedback for process improvement.
  • Contribute to FAQs, help guides, and support documentation.

Key Skills & Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field (preferred).
  • Prior experience in customer service, sales, or support roles.
  • Strong verbal and written communication skills.
  • Problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and customer support tools (e.g., Zendesk, Freshdesk, Salesforce).
  • Ability to multitask, prioritize, and manage time effectively.
  • Patience and empathy when handling customer concerns.
  • Familiarity with industry-specific products and services (if applicable).

Work Schedule & Benefits:

  • Flexible work hours, including weekends and holidays (if required).
  • Competitive salary with performance-based incentives.
  • Health benefits, paid leave, and career development opportunities.
  • Remote or hybrid work options (if applicable).

Why Join Us?

  • Be part of a dynamic, customer-focused team.
  • Gain hands-on experience in customer relationship management.
  • Work in a fast-growing company with opportunities for career advancement.

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Work Location: In person

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