Producton / Application Support Analyst

5 days ago

Chennai, Tamil Nadu, India Dinoxo Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Position: Production / Application Support Analyst – Payment Channels / Core Banking

Experience: 3 to 5 Years, 5 + Years, 10+ years

Domain: Payment Channels (UPI, IMPS, RTGS, NEFT, Credit Card, ATM), Core Banking Systems (e.g., Flexcube)

To Apply: Please submit your resume along with your current CTC, expected CTC, notice period, and preferred role(s) --

Key Responsibilities (Applicable to All Roles):

  • Provide L1/L2 application support for banking systems
  • Work in rotational shifts (including nights/weekends) and be available for on-call support
  • Troubleshoot incidents and service requests, ensuring timely resolution
  • Perform root cause analysis and preventive maintenance
  • Collaborate with cross-functional teams for issue resolution and enhancements
  • Adhere to ITIL-based processes (Incident, Problem, and Change Management)
  • Participate in delivery meetings, release validations, and post-deployment monitoring
  • Act as SPOC during shifts when required

Technical Skills Required:

Payments Support :

  • Knowledge of UPI, IMPS, RTGS, NEFT, Credit Card, ATM systems
  • Familiarity with APIs and middleware integrations
  • Experience with production monitoring tools and incident management

Core Banking Support :

  • Strong SQL skills
  • Understanding of CBS systems like Flexcube
  • Experience handling batch jobs, user access issues, and core banking workflows

Job Type: Full-time

Pay: ₹500, ₹1,500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

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