Executive - Customer Management

10 hours ago


India Mumbai Vikhroli West Capita Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Executive - Customer Management

Job Description:

Inbound calls/outbound calls and deliver an excellent customer experience.

To achieve customer and client KPI targets in relation to all contacts  received via multiple channels, working within the requirements of data protection legislation 
To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channels.
To accurately capture data and enter it into the relevant systems

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

  • India - Mumbai - Vikhroli West Capita Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner.Job title:Executive - Customer ManagementJob Description:Deliver timely and efficient support according to customer requirements and SLAResponsible for the care, accuracy, confidentiality, security and maintenance of informationAdhere to...


  • India - Mumbai - Vikhroli West Capita Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Provides administrative support to customer service processes.Job title:Executive - Customer ManagementJob Description:Undertakes basic administrative tasksEnsures that complete documentation is maintained either in electronic or hard copy form.Transmits information or documents to customers, using computer, or mailAccurately captures data and enters it on...


  • India - Mumbai - Vikhroli West Capita Full time ₹ 20,00,000 - ₹ 50,00,000 per year

    Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner.Job title:Executive - Customer ServicesJob Description:Deliver timely and efficient support according to customer requirements and SLAResponsible for the care, accuracy, confidentiality, security and maintenance of informationAdhere to all...


  • Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.


  • Kolkata, West Bengal, India Adekon Management Full time

    Location: Nadia, West Bengal Company: Adekon Management Private Limited **Salary**: ₹18,000 - ₹22,000 per month Qualification: HS Pass / Graduation (Higher Secondary or Graduate) **Job Summary** Adekon Management Pvt. Ltd. is hiring Assistant Customer Relationship Executives for its Branch Banking operations in Nadia, West Bengal. The role involves...


  • Vikhroli, India Vastu Housing Finance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesHandle customer queries, requests, and complaints over phone calls and other support channels.Manage customer retention and satisfaction through timely and effective resolution of concerns.Ensure prompt management and closure of all customer enquiries within defined timelines.Coordinate regularly with branch operations teams and branch...

  • Customer Executive

    7 days ago


    Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

    Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

  • Purchase Executive

    1 week ago


    Mulund West, Mumbai, Maharashtra, India The Executive Full time

    Job Title: Purchase Executive Location: Mulund, Mumbai Experience Required: 2 to 4 Years We are looking for a Purchase Executive with 2-4 years of experience to join our team in purchase cycle, vendor coordination, and procurement operations. Roles & Responsibilities - Vendor development and vendor relationship management - Material procurement and supply...


  • Mumbai, Maharashtra, India Executive Ship Management (ESM) Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Position:Receptionist/Front Desk Executive - Govandi(E), MumbaiRole & responsibilitiesGreet clients and visitors, answer phone calls, and respond to inquiries.Manage reception area, including maintaining a clean and organized spaceProvide administrative support to staff, including preparing documents and reportsHandle mail, packages, and deliveriesSchedule...


  • Kolkata, West Bengal, India Ananta resource Management Full time

    **Designation - Executive - Customer Success Specialist** **Salary range: - 20-25K** **Location - Dakhinee Co-Operative Housing Society, Kolkata, Chingrighata** **Exp - 2 to 3 years** Qualification - Bachelor's degree in business administration, marketing, or a related field. **What You Will Do** - Customer Relationship Management: Maintain and enhance...