SysAdmins and Production Support specialist

2 days ago

Pune, Maharashtra, India Crayontek Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Key Responsibilities

  • Monitor production environments, servers, applications, and services for availability and performance.
  • Provide L1/L2/L3 support for system and application-related incidents.
  • Perform incident management, root cause analysis, and resolution of production issues within defined SLAs.
  • Deploy patches, upgrades, and system configurations while minimizing downtime.
  • Work closely with development and DevOps teams for issue resolution, release management, and performance tuning.
  • Automate repetitive tasks using scripts (Shell, Python, PowerShell, etc.).
  • Maintain system backups, disaster recovery, and security compliance.
  • Create and maintain documentation, SOPs, and knowledge base articles.
  • Provide on-call support as part of a rotation schedule.

Required Skills & Qualifications

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • 3–7 years of experience as a System Administrator, Production Support Engineer, or similar role.
  • Strong knowledge of Linux/Unix and Windows servers administration.
  • Hands-on experience with monitoring tools (Nagios, Splunk, Zabbix, Grafana, etc.).
  • Experience with ticketing systems (ServiceNow, JIRA, Remedy).
  • Knowledge of databases (Oracle, MySQL, PostgreSQL, SQL Server) – query troubleshooting and performance tuning.
  • Familiarity with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).
  • Strong scripting skills (Bash, Shell, PowerShell, Python).
  • Understanding of ITIL processes (Incident, Problem, Change Management).
  • Excellent troubleshooting, communication, and collaboration skills.

Good to Have

  • Experience in financial / banking / large-scale enterprise production support.
  • Knowledge of CI/CD tools (Jenkins, GitLab, Azure DevOps).
  • Exposure to networking concepts (DNS, load balancing, firewalls).Role & responsibilities

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