Senior Manager, Market Insights

Description
Who is USP?
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview
The Sr. Manager – Primary Research position is a global, supervisory position in the Strategic Insights (SI) department within the Legal, Strategy and People division at the U.S. Pharmacopeia (USP). As part of the SI department, the Insights team performs a centralized market research function for USP – supporting all levels of the organization including the Executive Team.

The Sr. Manager, Insights role functionally and administratively manages India-based Insights Manager – Primary Research. This role can manage additional primary and secondary research analysts and managers if needed. In addition to supervisory responsibilities, the role is responsible for supporting organizational understanding of the USP's customers and business environment and advocating for needed resources. This role manages complex, high level research projects to help decision-makers better understand stakeholders, customers, markets and trends through primary research techniques and consulting outreach. The position's scope encompasses in-depth organizational knowledge of USP's Public Health Programs, including official standards publications, reference standards, communications, pharmacopeial education, verification, advocacy, and other products and services to facilitate sound decision making.

How will YOU create impact here at USP?

• Autonomously manage global primary market research (qualitative and quantitative) of all levels of complexity, incorporating diverse stakeholder perspectives to ensure organizational alignment and buy-in. Strength in applying advanced statistical analyses and leveraging business intelligence to support strategic, tactical and operational initiatives as well as planning and implementation of new and potential USP products and programs is essential.
• Steward projects to generate actionable and meaningful insights. Develop research plans to meet business needs, consult with internal business partners, establish and manage schedules, monitor progress, and compellingly communicate the results
• Acquire and manage market research vendors to ensure quality work is provided on-time, on-budget, and that it is reported with a suitable degree of professionalism
• Proactively serve as a thought partner with USP leadership. Participate in corporate planning and new product development processes to identify opportunities, address needs, and support the development of business and marketing plans
• Proactively bring external perspectives and insight into business planning for the organization, accomplished through:
• Monitor trends in the pharmaceutical, healthcare, biotech, dietary supplement, food and other related industries to assess their implications for USP business lines
• Represents the Strategic Insights department with poise and professionalism
• Acts as a mentor to junior research staff and others within the organization
• Administratively and/or functionally manages other relevant roles within Insights if needed.
• Performs other related duties as required

Who is USP Looking For?
Basic Qualifications
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor's degree required. Master's degree preferred. Preferred majors in market research, marketing, science, business, or related social science discipline.
• 7 or more years of experience in applying Market Research to solve broad strategic business problems.
• 2 years of experience managing a team / mentoring junior resources.
• Strong business writing skills – evidence of succinct, distilled reports and attention to detail through thoroughness and accuracy
• Strong verbal and interpersonal communication skills with the ability to present statistical information to non-statistically oriented audiences
• Widespread knowledge of advanced primary market research methodology.
• Business acumen and strong analytical skills
• Advanced Intermediate skills with the following programs:
• MS Excel
• MS PowerPoint
• MS Word
• Online survey tools, bulletin boards and focus group platforms (Qualtrics preferred)
• Statistical software packages – R, SPSS, etc.
• Has the ability to navigate through ambiguity with courage and leadership.
• Must be self-motivated and customer-focused.
• Excellent time and project management skills, with demonstrated ability to concurrently prioritize multiple tasks with minimal supervision in a fast-paced environment.

Additional Desired Preferences

• Prior experience in global market research, pharmaceutical, healthcare, biotech, dietary supplement, food or related, regulated industries is highly desired.
• Experience working in a not-for-profit organization.
• Experience working in a scientific organization.
• Multi-lingual.

Supervisory Responsibilities
Yes – Manager, Market Insights

Benefits
USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Job Category
Administrative

Job Type
Full-Time