Public Relation Officer

4 days ago

Thammanam Kochi Kerala, India Jeevaniyam Hospital and Research Centre Full time ₹ 2,40,000 per year

Experience: Minimum 1 year relevant experience

  • The role involves handling patient inquiries and grievances, improving service quality, and enhancing the overall patient experience through proactive communication and coordination with inter departments.
  • The role focuses on patient satisfaction, grievance resolution, and overall service excellence.
  • Handle and resolve patient grievances professionally, ensuring prompt follow-up and feedback.
  • Provide patients with information on hospital procedures, billing, insurance, and amenities.
  • Maintain accurate records of patient interactions, complaints, and resolutions.
  • Coordinate with doctors, therapists and other departments for smooth patient flow
  • Promote a patient-centric culture through effective communication.
  • Provide regular updates to patients and families regarding sessions or waiting times.
  • Handle and escalate patient concerns or complaints tactfully and promptly.
  • Escalate unresolved or serious issues to senior management when necessary
  • Monitor patient satisfaction through feedback and follow-up communication.
  • Support patients in navigating their hospital journey.
  • Maintain Confidentiality and professionalism at all time.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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