Assistant General Manager

2 days ago

Vizag, Andhra Pradesh, India Patra Corp Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role and Responsibilities:

  • Lead the IT Client Support group with a focus on communication, co-ordination, collaboration & co-operation.
  • Ensure accuracy, compliance in planning and execution of Patra and Client policies.
  • Lead weekly and monthly team calls to ensure proper prioritization is given to ticket urgency and severity.
  • Develop and maintain Client Support Standard Operating Procedures (SOP), revising them as needed to enhance efficiency and accuracy.
  • Generate various reports on Team performance across all services and geographies.
  • Collaborate with functional leaders, IT Leaders, legal, finance and HR Business Partners (HRBPs) to solve challenges that cross between departments.
  • Provide insights and analysis to stakeholders, including leadership in India and North America.
  • Periodically assess existing practices, recommending enhancements for improvement.
  • Act as a subject matter expert, offering timely advice, direction, and recommendations on how to improve services to the business and our clients.
  • Train team on effective communication across the board

Required Skills/Abilities:

  • Basic understanding of IT networks, VPN, Remote Desktop, platforms such as VDI and Citrix, and MFA methods.
  • Proven willingness and ability to learn our business
  • Able to meet deadlines consistently within a project management perspective
  • Capacity to thrive in a fast-paced, high-pressure environment.
  • Proficient in Microsoft Office Suite or similar software, with a capacity for quickly learning new or updated tools.
  • Player-coach leader with the ability to produce individual results while coaching and developing team members.
  • Self-starter with the ability to operate independently under minimal guidance.
  • Flexibility to accommodate varying schedules to engage with US team members.

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