
Counter Manager
17 hours ago
Job Title: Counter Manager
Location: Challani Jewellery Mart, T. Nagar, Chennai
Department: Retail Showroom Operations
Reporting To: Floor Manager / Showroom Head
Job Summary:
The Counter Manager is responsible for managing assigned jewellery counters, ensuring excellent customer engagement, smooth sales operations, and accurate product handling. The role involves leading the counter sales team, maintaining displays, and meeting sales targets while upholding the brand's quality and service standards.
Key Responsibilities:
- Supervise and lead counter sales executives to ensure smooth counter operations.
- Attend to customers promptly, ensuring courteous and professional service.
- Understand customer requirements and suggest suitable jewellery designs and products.
- Maintain product display, stock arrangement, and counter cleanliness at all times.
- Ensure billing accuracy and support in order processing or customization requests.
- Track daily sales, prepare reports, and work towards achieving sales targets.
- Coordinate with stock, billing, and floor teams for product movement.
- Manage high-value transactions with integrity and adherence to company policies.
- Handle customer queries, complaints, and feedback with professionalism.
- Train and mentor counter staff on product knowledge and sales presentation.
Qualifications & Experience:
Junior Level
Any Graduate
2–4 years
Retail or jewellery showroom experience
Mid Level
Any Graduate / Diploma in Retail Management
5–8 years
Jewellery / Luxury / Premium Retail
Senior Level
Graduate / MBA (Retail / Marketing preferred)
8–12 years
Leadership experience in jewellery counter management
Key Skills & Competencies:
- Strong customer service and communication skills
- Good product knowledge (gold, diamond, platinum, and silver)
- Sales-oriented with excellent convincing ability
- Team management and leadership qualities
- Attention to detail in stock and billing accuracy
- Neat grooming and professional attitude
- Basic computer knowledge (POS / Inventory systems preferred)
Compensation:
Salary will be based on experience and interview performance.
To Apply:
Share your CV
Email-
Best regards,
Prabhu HR
Challani Jewellery Mart
Job Types: Full-time, Permanent
Pay: ₹27, ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
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