Chief Manager

1 day ago

Mumbai, Maharashtra, India Piramal Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

JOB OVERVIEW:

We are seeking a highly experienced and strategic ServiceNow Program Manager / Platform Lead with 15+ years of experience in enterprise IT delivery, including ServiceNow implementation, migration of legacy applications (e.g., SharePoint, Lotus Notes, custom-built apps), and people management. The ideal candidate must have significant exposure to GxP-regulated environments, strong experience in leading application modernization initiatives, and driving digital transformation programs in the pharmaceutical domain.

KEY STAKEHOLDERS: INTERNAL
 

KEY STAKEHOLDERS: EXTERNAL

REPORTING STRUCTURE:

Will report to – Chief Information Office (Central Partner Functions)

QUALIFICATION:

  • BE / BTech in CS or IT mandatory. Masters in relevant field preferred
  • One or multiple of the below certifications preferred: 
    a. ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD) preferred. 
    b. Project Management Certifications (PMP / Prince2 / Agile SAFe) preferred.

EXPERIENCE:

  • 15+ years in enterprise IT, with 8+ years in leadership roles driving platform strategy and digital transformation.
  • Proven success in migrating legacy applications to modern platforms and leading large-scale IT transformations in regulated industries (e.g., pharma, life sciences).

CORE SKILLS:

  • Strong expertise in enterprise platforms, workflow automation, and integration frameworks.
  • Hands-on with emerging technologies: AI/ML, RPA, Low-Code/No-Code, Cloud-native solutions, and Analytics.
  • Deep understanding of compliance, data integrity, and change management requirements.
  • Strong leadership, stakeholder management, and communication skills.

Leadership Qualities:

  • Strategic thinker with ability to balance long-term vision and short-term deliverables.
  • Strong collaboration skills to influence stakeholders and drive decisions in global matrix organizations.
  • Proven track record in managing cross-functional teams, vendors, and partners effectively.

KEY ROLES & RESPONSIBILITIES:

  • Define and drive the enterprise platform strategy and roadmap aligned with business priorities.
  • Evaluate, pilot, and adopt new technologies (AI, RPA, LCNC, Analytics, Cloud) to deliver business value.
  • Partner with business leaders to identify digital opportunities and co-create scalable solutions.
  • Establish governance, best practices, and compliance frameworks for platform adoption.
  • Lead cross-functional teams and vendor partners to deliver projects on time and within budget.
  • Ensure regulatory compliance (GxP, 21 CFR Part 11, Annex 11, ALCOA+) in all relevant IT systems.


Qualifications

QUALIFICATION:


•BE / BTech in CS or IT mandatory. Masters in relevant field preferred
•One or multiple of the below certifications preferred: 
a. ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD) preferred. 
b. Project Management Certifications (PMP / Prince2 / Agile SAFe) preferred.

EXPERIENCE:


•15+ years of total experience in enterprise IT, with 8+ years in ServiceNow platform leadership roles.
•Strong background in migrating legacy tools (e.g., SharePoint, Lotus Notes, Excel, Custom .NET/Java apps) to ServiceNow-based applications.
•Proven experience delivering end-to-end platform transformations in the pharmaceutical / life sciences industry.

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