Operations Support

2 weeks ago

Gurgaon, Haryana, India American Express Full time US$ 9,00,000 - US$ 12,00,000 per year

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact this role?

The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the Acquisitions SPM (Sales Practices Monitoring) team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct. 

The GS Control Management Testing Analyst will:

Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelinesEnsure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policiesReview and enhance policies and procedures for accuracy and clarity in executionParticipate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gapsDevelop solutions with peers, leaders and assigned business partners to close identified gapsRegularly review processes and procedures for effective controlsIdentify opportunities for enhancements and challenge the status quo

Required Qualifications:  

Exhibits strong proficiency in both written and verbal communicationBachelor's degree or equivalent in any stream from renowned UniversityAnalytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plusProven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadlinesPositive relationship and collaboration skills, including the ability to work in a highly matrixed environment

Preferred Qualifications:  

Functional Area knowledge in ICS & GMNS processes1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: 
Supporting identification of operational risks throughout business processes and systemsFacilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are metSupporting independent control monitoring, including identification of control improvementsSupporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testingCompiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes 

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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