ServiceNow Operational Support Specialist

2 weeks ago

Gurgaon, Haryana, India Ramboll Full time ₹ 9,00,000 - ₹ 12,00,000 per year

ServiceNow Operational Support Specialist

We're looking for a dedicated and proactive Operational Support Specialist to strengthen our HR ServiceNow (HRSD) operations. This is your chance to play a central role in optimizing Ramboll's global HR processes, ensuring HR users are empowered, supported, and equipped to deliver exceptional service through ServiceNow.

You'll work as part of the Global Enablement Team with a dotted line to the HRSD Product Owner, collaborating closely to support, enhance, and evolve the HR ServiceNow platform. Your role will focus on enabling HR's effective use of the system, driving enhancements forward, and contributing to a more mature and efficient HR service delivery model.

Key Responsibilities

  • Review and triage incoming ideas from the HR community submitted via the Idea Portal; gather additional information to prepare for demand intake.
  • Support the assessment and scoping of enhancement requests and change demands.
  • Drive User Acceptance Testing (UAT) for larger system improvements—ensuring quality and robustness ("break the toy" mindset).
  • Create and publish release notes (every second sprint) for the HR Super User community.
  • Publish regular updates on new features and releases in internal HR communication channels such as Yammer and Rambla.
  • Maintain and continuously improve the "Ways of Working" guide for HR in ServiceNow.
  • Assist with role clean-up activities (aligned with other systems such as Workday).
  • Act as first-line support for HR Super Users and agents regarding existing ServiceNow functionality.
  • Promote and support the use of ServiceNow's HR toolbox (e.g., checklists, fulfillment instructions, response templates, internal HR knowledge).
  • Support the HR community's use of advanced features such as campaigns and surveys as they are rolled out.
  • Perform operational system maintenance tasks and small-scale configurations when needed.
  • Manage user access and permissions
  • Responsible for managing, monitoring, and improving the quality, efficiency, and performance of service operations

What We're Looking For

  • Experience working with ServiceNow HRSD or a comparable HR technology platform.
  • Operational mindset with a passion for continuous improvement and user enablement.
  • Ability to bridge technical solutions and business needs.
  • Prior experience in HR operations or systems support is a plus.
  • Strong communication skills, both verbal and written.
  • Self-starter who enjoys collaboration across teams and functions.

What We Offer

  • Hands-on training in ServiceNow HRSD.
  • Opportunities to earn ServiceNow certifications.
  • The chance to become skilled in one of the world's fastest growing digital platforms.
  • Exposure to a truly global HR organization, collaborating across borders and cultures.
  • A supportive environment where you can learn, grow, and have impact on a critical business platform.

  • Support Account Mgr

    2 weeks ago

    Gurgaon, Haryana, India ServiceNow Full time

    Company DescriptionAt ServiceNow our technology makes the world work for everyone and our people make it possible We move fast because the world can t wait and we innovate in ways no one else can for our customers and communities By joining ServiceNow you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • ServiceNow HRSD Developer

    2 weeks ago

    Gurgaon, Haryana, India Impronics Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe are seeking a skilledServiceNow HR Service Delivery (HRSD) Specialistwith hands-on experience in designing, configuring, and implementing HRSD solutions. The ideal candidate will have strong expertise in workflows, integrations, and scripting within the ServiceNow platform, along with the ability to collaborate effectively with stakeholders...

  • ServiceNow Administrator

    2 weeks ago

    Gurgaon, Haryana, India AARYAVIN SERVICES Full time

    About the Role : We are seeking an experienced ServiceNow Administrator/Developer to join our team in Gurugram. This is a hybrid contract role for a professional with a strong background in the ServiceNow ecosystem. The ideal candidate will be a proactive problem-solver responsible for managing the platform's stability, executing deployments, and...

  • ServiceNow Developer

    2 weeks ago

    Gurgaon, Haryana, India DevLabs Technology® Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWelcome to DevLabs Technology, your trusted partner in IT consulting and IT services. We are dedicated to helping businesses harness the power of technology to achieve their goals and drive growth. With a team of experienced professionals and a commitment to excellence, we provide tailored solutions that meet the unique needs of each...

  • ServiceNow Implementation Professional

    2 weeks ago

    Gurgaon, Haryana, India beBeeServicenow Full time ₹ 20,00,000 - ₹ 35,00,000

    Job Title: ServiceNow SpecialistJob Overview:The ideal candidate will oversee ServiceNow implementations and custom application development, ensuring seamless deployments, integrations, and maintenance. The role involves working on ITSM projects and adhering to ITIL standards while delivering high-quality solutions.Responsibilities:Lead ITSM implementation...

  • Procurement Operations Specialist

    6 days ago

    Gurgaon, Haryana, India Tira Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:We are looking for a Procurement Operations Specialist to support our global procurement back-office operations. The role involves managing purchase orders, handling procurement-related helpdesk queries, and ensuring smooth operations across stakeholders in a financial services environment.Responsibilities:Manage day-to-day procurement...

  • ServiceNow Developer

    2 weeks ago

    Gurgaon, Haryana, India Cozzera Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: ServiceNow Developer (5+ Years Experience) Location: Gurugram, India (Offshore) Work Hours: 8:00 AM to 5:30 PM IST Employment Type: Full TimePosition OverviewWe are looking for a highly skilled ServiceNow Developer with 5+ years of hands-on experience, especially in integrations, Customer Service Management (CSM), HR Service Delivery (HRSD), or...

  • ServiceNow Developer

    2 weeks ago

    Gurgaon, Haryana, India OMEGA HIRES CONSULTANCY Full time

    Key Responsibilities :Configure and implement ServiceNow IRM / GRC modules, including : - Risk Management- Policy & Compliance Management- Vendor / Third-Party Risk- Audit Management- Lead project-level implementation cycles : gather client requirements, architect solutions, configure workflows, integrate systems, and deploy IRM modules with best practices.-...

  • ServiceNow Developer

    2 weeks ago

    Gurgaon, Haryana, India Coursera Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with183 million registered learners as of June 30, 2025. Coursera partners withover 350 leading university and industry partnersto offer a broad catalog of...

  • Operations Support Specialist

    1 week ago

    Gurgaon, Haryana, India beBeeAdministrative Full time ₹ 4,00,000 - ₹ 8,00,000

    Operations Support SpecialistWe are seeking highly motivated and organized individuals to fill 640 operations support specialist positions across various locations.The ideal candidate will possess strong communication and interpersonal skills, with the ability to work effectively in a team environment.This role involves providing administrative support to...