Area Manager/Senior Area Manager
22 hours ago
Job PurposeWill be responsible to design and institutionalize best-in-class processes around Sales Compliance for multiple products across Rural Business.- Goal will be of reducing incidents of compliance by continuously highlighting areas of lapses and implementing remedial measure to eliminate the same.Duties and Responsibilities1.- Identifying key triggers for sampling- Understand different parameters and areas where lapses are possible, thereby identifying triggers on SFDC which can provide better catch rate.- This is a key productivity management activity.- Once identified, creating SFDC reports for these triggers so that daily cases can be pulled without much delay- Allocation of these cases for sampling ss per the trigger specific team member- Updating customer calling script according to the trigger identified 2.- Daily sampling rigor- Allocate data for everyday sampling to ensure efficient product level coverage as agreed with business- Ensure >95% coverage of all locations and managers every quarter.- " SLA agreed with business- Ensure >= targeted sampling count for the month, according to quarter plan- Execute special projects as received from Exe.- VP / CBO / BH 3.- Quality check on defect findings- Do sample cross checking of recordings related to the lapses found by team.- This ensures only the right catch is passed on to field as a lapse- Use the sampling call recordings as a tool to guide team for quality improvement 4.- Business communication and rebuttal management- Daily/Weekly/Monthly Catch Report shared with Field team.- Schedule calls & personal meetings with ZSM / NSMs / BH to update on lapse trends and suggest remedial actions- Ensure timely reverts to all communication received from business with supporting facts- Valid rebuttals to be updated and sampling team to taken through the same with focus on avoiding such mistakes in future 5.- Actions implementation- After month end and post sharing final report, close coordination with product managers for actions to be taken- Releasing warning letters to FTE with help of HR team- Coordinating with Staffing team for off role actions- Confirmation to be taken on each action item and saved for future reference 6.- Repository management- Monthly updation of repository file to enable quick retrieval of data for MD / President / VP reviews- Responsible for crosschecking the accuracy of repository- Clubbing actions of RCU and Compliance to present a consolidated repository of lapses and actions taken for each individual 7.- Team management & development- Carry out regular calls with team for training and new idea generation- Connects for both personal and professional issues- Providing them ideas and challenges to learn new about systems & applicationsKey Decisions / DimensionsFollowing decisions are taken by the role: Severity of lapses which ultimately defines the action to be takenIncreasing / reducing sampling on particular product / location, basis available trends and productivity considerationsMajor Challenges Aligning business with actions to be taken in case of a lapse.Ensuring all actions are executed within the defined TATRequired Qualifications and Experiencea).- Qualifications: Graduate / Post graduate b).- Work Experience- Minimum 6 years of work experience- 5+ years of experience in managing sales in Term loan products / Financial products preferably in tier 2/3 towns
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