Business Process Outsourcing Manager

2 weeks ago

Gurgaon, Haryana, India Impetus Career Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title:
Recruitment Manager – BPO Hiring

Location:
Gurgaon, Haryana

Industry:
Recruitment / Staffing

Employment Type:
Full-time

About the Role

We are seeking an experienced and dynamic
Recruitment Manager
with a strong background in
BPO and volume hiring
to join our growing recruitment firm. The ideal candidate will lead end-to-end recruitment operations, drive high-volume mandates, manage client relationships, and lead a team of recruiters to meet hiring targets efficiently.

Key Responsibilities

  • End-to-End Recruitment:
    Manage the complete recruitment cycle for BPO hiring — sourcing, screening, interviewing, shortlisting, and client coordination.
  • Client Management:
    Act as a single point of contact for client communication, understanding hiring requirements and ensuring timely delivery.
  • Team Leadership:
    Lead and mentor a team of recruiters to achieve individual and team hiring targets.
  • Sourcing Strategy:
    Develop and execute innovative sourcing strategies through job portals, social media, referrals, and direct outreach.
  • Process Management:
    Ensure adherence to client SLAs, TATs, and quality parameters.
  • Market Insights:
    Track market trends, competitor activities, and salary benchmarks to provide actionable insights to clients.
  • Reporting:
    Prepare and present weekly/monthly hiring dashboards, progress reports, and pipeline updates.

Key Requirements

  • Education:
    Graduate or Postgraduate in any discipline (MBA in HR preferred).
  • Experience:
    Minimum
    8-10 years
    in recruitment with at least
    5+ years in BPO hiring
    and
    team management experience
    .
  • Skills:
  • Strong knowledge of bulk and volume hiring.
  • Excellent communication, client-handling, and negotiation skills.
  • Ability to manage multiple mandates under tight deadlines.
  • Proficiency in MS Excel and recruitment portals (Naukri, Shine, LinkedIn, etc.).
  • Location Preference:
    Candidates based in or willing to relocate to Gurgaon.

What We Offer

  • Competitive salary with performance-based incentives.
  • Opportunity to work with leading BPO and ITES clients.
  • Career growth in a fast-paced recruitment environment.
  • Collaborative team culture with strong leadership support.

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