Senior Outsourcing

Amazon Advertising is seeking an experienced Senior Outsourcing & Compliance Manager to join our Advertising Trust Operations (ATO) team. This role will be responsible for managing complex vendor relationships, driving operational excellence, and establishing robust compliance frameworks across our outsourcing network. The ideal candidate will draw from their experience in vendor management, compliance, and business process outsourcing to deliver strategic solutions that scale with our growing advertising business.

Key job responsibilities
Program Strategy & Execution

• Lead end-to-end vendor onboarding and outsourcing (3P) initiatives for new lines of business

• Design and implement compliance frameworks for outsourcing partners and their sites

• Build standardized mechanisms and processes for 3P program success

• Develop and execute network strategy for operations and 3P partnerships

• Drive operational excellence through data-driven decisions and process improvements
Vendor Management & Procurement

• Curate and manage requests-for-proposal (RFP) for outsourcing opportunities

• Partner with operations teams to define business requirements and success metrics

• Lead vendor and site strategy definition, location assessments, and contract administration

• Drive Weekly, Monthly and Quarterly business reviews with vendor and Amazon leadership

• Participate in semi-annual vendor relationship rating and improvement programs
Risk & Compliance

• Ensure compliance with Amazon Master

Services Agreement (MSA) and Supplier Code of Conduct

• Manage standards related to Security and Infrastructure, Legal, Tax, and Financial Invoicing

• Develop and maintain robust Business Continuity Plans

• Proactively identify and mitigate risks in vendor operations

• Create and implement compliance monitoring mechanisms
Stakeholder Management

• Build and maintain strong relationships with stakeholders across different organizational levels

• Influence team priorities and business strategy through data-driven contributions

• Drive consensus across multiple teams and organizations

• Partner with internal teams to secure resources and set project priorities

• Represent the program to Director and VP-level leadership

Basic Qualifications:
- Bachelor's degree
- 6+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in compliance management and risk mitigation
- Strong track record of delivering complex cross-functional projects
- Excellent analytical and problem-solving skills

Preferred Qualifications:
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 5+ years of driving process improvements experience
- 2+ years of vendor management experience
- Knowledge of BPO industry and contact center operations
- Proficiency in Microsoft Excel and Word
- Ability to travel with significant international travel
- Ability to travel domestically and internationally (up to 30%)
- COPC Certification

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